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About Flagship: At Flagship, we are dedicated to improving the health and safety of patients everywhere by pioneering the most advanced tissue image analysis, clinical support, and diagnostics services that help pharmaceutical companies develop the solutions to treat, manage, and cure the world’s most challenging medical conditions. Our success in this task begins with our distinguished team members. Flagship offers great benefits like medical,

As the Operations Analyst at Alto you will have a large impact on the company’s growth and future success. You will be be a key role enabling needed insights across our entire operations. You will specifically provide analysis related actions that will improving the experience of our patients and providers as well as improve the efficiency of our Care Team (Pharmacy and Customer Service). You will create queries and develop dashboards providing the needed insight for our operational performance. You will use statistical analysis to understand correlation and trends and provide recommendations for changes based on these insights. You will dig deep into the Care Team performance metrics and share recommendations that will help set department priorities on staffing ratios, improving KPIs and efficiency, and staffing forecasts. You are able to understand what data is necessary to assist with business needs and problems and what data isn’t necessary.

As a key leader at Alto, you will be responsible for providing strategic direction and guidance for our front line supporting functions, which include Capacity Planning, Operations Analytics, Training, Systems Support, and Operations Process Improvement. Your team will be responsible to ensure we hire the right quantity of front line staff and provide the right resources at the right time with the necessary tools, infrastructure, training, and support for our Care team to succeed and scale. You will be responsible for maintaining our existing phone systems, analyzing and proposing new processes and systems supporting our Care teams, as well as overseeing training and process improvement for Operations. You will champion and drive process improvements as well as setting appropriate KPIs to evaluate operational performance.

Provider Success is responsible for ensuring that Alto delivers a best-in-class experience for our fertility clinics, including both high quality and efficiency. As our fertility specialist, you will build deep relationships with our fertility clinics, focusing on the IVF coordinators and nurses, as well as physicians and administrative team members. You will be responsible for identifying pain points and opportunities for these customers and then working with internal Alto stakeholders to deliver the required solutions and support. This could include requesting an operational change in how our team services a particular clinic, developing new training content or creating a new program. You will work closely with our sales team to support the overall growth and relationship of this relationship.

Speaking and communicating with our customers to answer questions and solve problems related to their workers' compensation insurance policies. Accepting and processing payments as well as issuing new policies. Generating and distributing certificates of insurance (COIs) and waivers of insurance. Tracking and following up on non-payments to ensure resolution or initiate cancellation.