Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Manage high-volume inbound and outbound customer engagements for SMB accounts, leading consultative retention, contract, pricing, and objection-handling conversations. Diagnose customer needs, use account data to drive decisions, document interactions accurately, and collaborate with Sales, Support, Product, and Finance. The role focuses on customer outcomes, retention, platform adoption, escalation support, and surfacing customer and competitive insights.

Lead Toast’s high-volume customer training team across U.S. and international markets. The role owns training strategy, scalability, quality standards, scheduling, capacity planning, team development, stakeholder alignment, and data-driven program improvement. It also guides AI adoption in live training, content development, and trainer coaching while partnering with Customer Success, Product, Marketing, Learning Design, and Enablement teams to improve customer adoption and retention.

Own Toast’s Voice of the Customer program across customer segments, analyzing NPS, CSAT, CES, qualitative feedback, and business metrics. Identify root causes of customer pain, develop data-driven recommendations, improve CX measurement practices, and influence cross-functional teams to prioritize customer-focused solutions. The role also builds listening channels, promotes customer-centric decision-making, and aligns CX priorities with organizational goals.

Leads systems engineering execution for satellite command-and-control ground systems supporting national defense missions. Owns requirements, verification and validation, system architecture, space-to-ground interfaces, integration, testing, operational readiness, risk mitigation, and sustainment. Coordinates cross-functional teams, mission operations, government stakeholders, and technical review boards while applying MBSE and requirements management processes. The role requires extensive lifecycle leadership of classified aerospace ground systems and eligibility for DoD TS/SCI or TS/SAP clearance.

The Proposal and Capture Strategist leads proposal development for government solicitation processes, managing teams to craft compelling proposals while navigating complex requirements and multiple stakeholders for large contracts.

Owns PMO metrics, dashboards, and reporting infrastructure for aerospace programs. Develops Power BI dashboards, integrates data from multiple systems, standardizes KPIs, produces program reports, performs root-cause and trend analysis, and supports risk mitigation. Establishes data governance, tracks vendor performance, and serves as a liaison across engineering, manufacturing, quality, finance, and operations. Promotes self-service analytics and data-informed decision-making across the organization.

Leads Blee’s Legal Engineering function, translating advertising, consumer protection, and regulatory requirements into scalable AI review logic. Owns legal frameworks, quality measurement, regulatory updates, customer guidance, product collaboration, and team growth. Partners with legal, compliance, product, implementation, customer success, and AI engineering teams while representing Blee externally. Also supports in-house legal matters, including commercial agreements.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Own a territory of SMB prospects and acquire new GitLab customers through inbound and outbound prospecting. Manage the full consultative sales cycle, from discovery and business-case development through negotiation and close. Build pipeline, meet customer and recurring-revenue targets, collaborate with sales and technical teams, analyze wins and losses, and improve acquisition playbooks. The role also requires learning GitLab’s DevSecOps platform and related technologies.

Own a portfolio of SMB customers, driving onboarding, adoption, renewals, expansion, and retention. Develop account plans, conduct business reviews, identify growth opportunities, close upgrades and cross-sell deals, forecast revenue, maintain CRM data, and analyze churn and expansion trends. The role requires consultative selling, negotiation, executive relationship management, sales-tool proficiency, and collaboration with Customer Success, Renewals, Marketing, Product, and Sales teams.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Leads the global Customer Operations strategy and portfolio for geographic, product, merchant, and channel expansion. Builds scalable operating models, frameworks, and playbooks; manages cross-functional programs, dependencies, risks, budgets, and post-launch performance. Leads program and process management teams, partners with Product, Engineering, Analytics, Risk, Training, and Service Delivery, and drives governance, change management, continuous improvement, and stakeholder alignment across international markets.

Develop backend tools and systems that improve batch development, testing, workflow efficiency, and reliability. Collaborate with product, infrastructure, design, and analytics teams; break projects into deliverable phases; build scalable, well-tested code; monitor metrics; support system availability and on-call operations; debug code; conduct reviews; and contribute to engineering growth and hiring activities.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Serve as a cloud cost management and FinOps subject matter expert, advising enterprise customers on multi-cloud cost allocation, AI token attribution, Kubernetes costs, budgeting, anomaly detection, capacity planning, and optimization. Partner with field and product teams, create technical collateral, guide implementations, and influence product roadmaps. The role requires strong cloud infrastructure, observability, billing data, Python or SQL, architecture, and consultative customer skills, with travel up to 40%.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Manage complex customer incidents and escalations from triage through resolution, coordinating support, engineering, product, and leadership stakeholders. Lead customer and internal communications during critical events, prioritize response strategies, and develop monitoring, automations, runbooks, training, and retrospectives. Identify recurring cloud and product issues, drive operational improvement projects, mentor peers, and improve incident management processes.

Analyzes customer experience operations using AI tools, call data, KPI trends, and platforms such as Tableau, Snowflake, and Databricks. Identifies systemic issues and root causes, develops agent tools and documentation, supports wireless technology processes, and partners with training and cross-functional teams on launches and process improvements. Conducts call listening and agent sessions, performs needs assessments and cost-benefit analyses, and delivers actionable recommendations to improve operational efficiency and customer experience.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Lead personalized web and app journey orchestration for Boost Mobile using Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Target. Build audience segments, automate cross-channel customer journeys, manage experimentation programs, analyze performance, and use AI-driven decisioning to improve acquisition, engagement, conversion, and customer lifetime value. Partner with acquisition and monetization teams to translate business goals into scalable personalization strategies.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.