Top Tech Support Jobs in Denver & Boulder, CO

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Resolves complex Tier 2 IT escalations across network infrastructure, telephony, endpoints, medical devices, and enterprise applications. Administers Google Workspace, Meraki, 8x8, and endpoint systems; coordinates procurement and field vendors; engineers chatbot workflows; supports healthcare go-lives; and mentors Tier 1 technicians. Develops documentation and process improvements while providing autonomous remote support in a healthcare environment.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.