Top Tech Support Jobs in Denver & Boulder, CO

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

Provide Tier 1 and Tier 2 technical support for analytical instrumentation across the Americas. Troubleshoot software, hardware, and applications; collaborate with engineering and field teams; document resolutions; deliver training; perform occasional onsite installations and escalations; travel up to 15%.

Lead resolution of complex technical customer issues using AI-assisted diagnostics, mentor engineers, engage product engineering, drive product/process improvements, develop readiness/content, ensure security and compliance, and create reports and dashboards using Power Platform, Power BI, and Excel to improve serviceability and customer outcomes.

Provide remote and on-site support for middleware systems, manage escalations, coach field engineers, and analyze complex issues.

Provide remote and onsite support for hardware, software applications, and networking in laboratory environments. Lead technical resolutions and mentor field engineers.

Provide remote technical support for TUNet deployments: troubleshoot embedded hardware/software, RF and IP networks, Linux backend, databases and web front-ends; apply patches/upgrades, configure billing exports, maintain tickets and documentation, perform occasional scripting, support field product introductions, participate in after-hours rota, and travel to customer sites as required.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.