Leads field sustainment of large transmitters, receivers, and RF subsystems through advanced troubleshooting, system checkout, calibration, corrective maintenance, testing, patch oversight, and FRACAS activities. Coordinates depot repairs, engineering enhancements, documentation, and customer technical reviews. Trains and supervises field technicians, supports classified communications, and performs CONUS/OCONUS maintenance and contingency operations at a fully onsite customer facility.

Provides on-site automotive diagnostic, repair, escalation, and technical support to GM dealerships across the Tampa territory. The role resolves vehicle concerns, reduces repurchases and warranty costs, evaluates dealer service readiness and comeback processes, delivers technical training, troubleshoots Techline tools and IT issues, supports engineering and quality teams, prepares field product reports, and assists with arbitration and legal cases. Frequent territory travel, relationship management, case documentation, and technician development are required.

Support deployments and post-sale operations of Copia's DeviceLink and Source Control in industrial OT environments. Provide technical support, lead pilots, enable customers, advise on OT network security, collaborate with sales and engineering, and travel up to 25% for on-site assistance.