Provides on-site automotive technical support to GM dealerships across the Albany territory. Diagnoses and directs vehicle repairs, resolves escalated technical and customer issues, supports warranty and repurchase reduction, evaluates dealership service readiness, trains dealer personnel, reviews comeback processes, and communicates product concerns to GM engineering and quality teams. The role also supports arbitration and legal cases, manages dispatch cases, develops dealer relationships, and assists with technician recruitment and retention.

Provides field-based automotive diagnostic, repair, and technical support to GM dealerships. Resolves escalated vehicle issues, supports potential repurchase cases, evaluates dealership service readiness, trains dealer personnel, manages dispatch cases, and communicates product-quality findings to GM engineering and service teams. The role also supports warranty-cost reduction, dealer comeback processes, customer relationships, arbitration matters, and technician recruitment while traveling frequently throughout the assigned territory.