Jobs at Enova

Manage transition of delinquent accounts to external law firms and collections agencies; prepare and audit documentation and placement records; reconcile external recovery reports with internal finance data; run account-level reporting and support ad-hoc data requests to drive recovery strategy and revenue.

Manage high-complexity loan files through origination: verify bank statements, ensure KYC/CIP compliance, triage and resolve issues, coordinate with underwriters and stakeholders, mentor junior processors, and maintain data integrity across loan systems.

Lead and coach a team of direct sales representatives to meet team quota and drive long-term revenue from small businesses. Monitor pipelines, analyze funnel data to identify improvement areas, conduct 1:1s and trainings, and manage priorities in a high-volume transactional environment while collaborating cross-functionally.

Support Small Business Collections by managing email case queues, UCC filings, legal fee and write-off processing, manual skip tracing, maintaining dialer metrics, executing payments, and improving processes. Collaborate with leadership and cross-functional teams to ensure accurate, auditable records and timely completion of daily, weekly, and monthly tasks.

Design, deliver, and maintain sales onboarding and ongoing training for OnDeck sales reps. Create instructional materials, run instructor-led and virtual sessions, support sales enablement (tools, compliance, AI features), track training metrics, collaborate with leaders, and analyze outcomes to improve sales performance.

The Collections Representative handles customer calls for overdue payments, offers payment solutions, and maintains customer records while ensuring compliance with collection laws.

Lead and manage Small Business collections operations across early, mid, and late stages. Oversee senior leads, leads, and representatives; set goals, execute strategies, identify process improvements, coach staff, and partner with cross-functional teams to balance collections with customer relationships and regulatory compliance.

Qualify and engage leads via outbound calls and follow-ups, move prospects through the sales funnel, connect qualified leads to sales, meet performance metrics, and attend training to improve sales effectiveness.

Qualify and engage inbound and outbound leads via phone and email, move prospects through the sales funnel to account executives, follow up regularly, attend sales trainings, and meet assigned performance metrics reporting to the SDR Team Lead.

Process high-volume loan applications while meeting quality and compliance standards. Respond to inbound customer calls, make outbound verification calls, request additional information, resolve issues through phone, email, or fax, and maintain accurate customer account records. The role includes a three-week training program and requires strong communication, empathy, multitasking, adaptability, comfort with technology, and success in a remote work environment.