Jobs at Klaviyo

Advises hospitality prospects and sales teams, translating Klaviyo’s CRM platform into executive-level business value and revenue outcomes. Supports strategic opportunities, develops hospitality playbooks, synthesizes market and customer intelligence, informs product and marketing strategy, and represents Klaviyo at industry events. Builds relationships with executives, influencers, partners, and customers while strengthening the company’s scalable hospitality go-to-market motion.

Manage a portfolio of Global Services operational projects, translating ambiguous needs into plans and coordinating cross-functional execution. Own systems, automations, process documentation, reporting, dashboards, and operational improvements using tools such as Salesforce, Tableau, Snowflake, and Zapier. Partner with Sales, Customer Success, Support, IT, Product, and external partners to improve service delivery, resourcing, reporting accuracy, and scalable workflows.

Lead Klaviyo’s global compensation strategy, including job architecture, pay structures, equity and long-term incentives, executive compensation, pay equity, and global market expansion. Advise leaders on hiring and retention investments, support Compensation Committee governance, manage budgets and equity models, and lead a high-performing compensation team. Improve processes through technology, analytics, AI, and automation.

Lead analytical investigations and build measurement frameworks, dashboards, reporting, and reusable data products for Customer Experience leadership. Partner with data scientists on customer health scoring, forecasting, segmentation, and validation. Use SQL and Python to turn ambiguous business questions into decision-ready insights, document solutions, and operationalize analytics across CX teams.

Own enterprise sales across Fortune 500 and Global 2000 accounts, including territory planning, executive prospecting, business-value discovery, competitive deal execution, forecasting, closing, expansion, and renewals. The role requires selling multi-product platforms, managing complex nine- to eighteen-month sales cycles, coordinating internal and customer stakeholders, and consistently meeting multimillion-dollar quotas.

Lead 6–8 enterprise Account Executives across the Western U.S., owning bookings, forecasting, pipeline coverage, major deal execution, hiring, coaching, and team development. The role requires building repeatable enterprise sales motions, improving multi-product expansion, teaching MEDDPICC, partnering cross-functionally, and personally supporting strategic deals. Travel is required for customer meetings, executive briefings, partner work, and industry events.

Manage approximately 30 enterprise agency and systems integrator partners, serving as a trusted advisor and Klaviyo product expert. Build partner strategies, referral pipelines, co-selling opportunities, and co-marketing initiatives while coaching partners on growth and profitability. Present and demonstrate Klaviyo solutions, exceed revenue goals, develop enablement programs, collaborate cross-functionally, and identify AI-enabled workflow improvements. The role requires up to 25% travel.

Owns security trust and compliance programs, audits, policies, control design, continuous monitoring, evidence pipelines, and security automation. Leads framework implementations, identifies risks, manages auditor relationships, develops control health metrics, and mentors practitioners without direct authority. The role requires deep knowledge of security and privacy frameworks, GRC engineering, cloud infrastructure, SaaS environments, identity governance, and modern security practices.

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, investigating and responding to incidents, conducting digital forensics and threat hunting, automating workflows, building security tooling, supporting SIEM and security data lake pipelines, developing AI-enabled security systems, participating in on-call rotations, and mentoring engineers.

As a Senior Security Engineer at Klaviyo, you'll build secure detection systems, automate response operations, and enhance security observability, driving incident response and threat detection efforts.

Leads global field enablement strategy across sales, business development, customer success, and partnerships. Owns enablement KPIs, lifecycle training, playbooks, certifications, product launches, Field Kickoff, enablement technology, AI-tool adoption, coaching systems, and GTM process alignment. Develops a globally distributed team and establishes operating standards balancing central consistency with regional autonomy. Partners with senior cross-functional leaders to improve ramp time, productivity, attainment, pipeline conversion, retention, and expansion.

Design, prototype, and productize AI-powered workflows and tools for Customer Success using LLMs. Partner with stakeholders to prioritize opportunities, integrate AI with internal systems and APIs, and enable teams through documentation, workshops, and best practices. Facilitate scaling prototypes to production with centralized AI engineering support.

As Senior Manager of Mid-Enterprise Partner Sales at Klaviyo, oversee Partner Account Managers, drive revenue, develop partnerships, and train team members to achieve business goals with a focus on enhancing partner experience.

As a Mid-Enterprise Account Executive at Klaviyo, you'll drive full-cycle sales, build client relationships, and strategize for long-term growth with leading brands.

Full-cycle Commercial Account Executive responsible for prospecting, discovery, ROI-driven demos, managing pipeline and forecasts in SFDC, negotiating deals, multi-threading across stakeholders, and collaborating with BDRs, SAs, CS, and marketing to close SaaS customers. Fluent Spanish/Portuguese required.

The Commercial AE is responsible for managing the full sales cycle, building pipelines, developing account strategies, and collaborating cross-functionally to drive sales performance and customer success.

Design and build AI-powered prototypes and end-to-end workflows using LLMs to solve creative and operational problems. Partner with Services leaders to prioritize opportunities, translate ideas into roadmaps, enable adoption through documentation and training, and collaborate with engineering to productionize solutions.