Jobs at bet365

Supervise, train, and assist a custodial team to maintain a clean, safe office environment. Lead up to 12 cleaners on evening shifts, conduct training, perform and oversee cleaning tasks, manage supplies and inventory, report maintenance issues, and ensure compliance with health and safety standards.

Provide customer support via live chat, phone, and email; use internal tools to investigate and resolve inquiries; escalate issues as needed; follow policies and licensing requirements; promote responsible gambling and contribute to internal improvement efforts.

Serve as the primary contact for high-value customers via phone, chat, email and web. Build long-term relationships, proactively identify needs, resolve gaming/payment/account queries, follow compliance and Responsible Gambling policies, navigate back-office systems, document interactions, and collaborate with other teams to ensure a premium customer experience.

As a Software Development Engineer in Test, you will design automated test suites for complex systems, ensuring quality assurance within the Verification platform using AI processes and engaging with cross-functional teams to enhance software delivery.

The Senior Software Engineer develops and maintains Sports Trading applications using .NET and SQL Server, enhancing existing functions and providing technical guidance.

As a Software Development Engineer in Test, you'll design automated test suites for complex systems, enhance testing infrastructure, and support software delivery in a collaborative environment, focusing on quality assurance and leveraging innovative technologies.

The Gaming Product Manager develops and executes product strategy for North America, managing gaming product development and marketing while ensuring compliance and enhancing player engagement.

Lead and grow a team of full‑stack engineers to build and support low‑latency, high‑throughput sports platform services. Drive delivery, quality, performance testing, observability, and migration to GCP. Mentor engineers, remove blockers, enforce standards, manage risk and dependencies, and contribute to technical direction for services in Golang, Google Spanner, C#, SQL, Kafka and React.

Manage and retain high-value VIP players by developing and executing retention and recruitment strategies, overseeing promotional campaigns, ensuring regulatory and Responsible Gaming compliance, building lasting relationships with sports and casino clients, monitoring budget and cost visibility, and reporting VIP program performance to senior management.

Manage and retain VIP Canadian players by developing and executing retention and promotional strategies, ensuring regulatory compliance and Responsible Gaming, building and maintaining relationships with sports and casino clients, tracking VIP program performance, and collaborating with senior management to grow portfolio value and longevity.

Provide administrative and regulatory support for sportsbook trading: verify and remove event restrictions, monitor regulatory compliance across domains, manage inbox, and perform regular checks to ensure offered products meet legislation and departmental policy.

Lead a verification team to re-architect and deliver scalable Golang microservices, real-time facial recognition/AI systems, and operational tooling using React/TypeScript and cloud platforms. Mentor developers, own technical solutions from design to production, ensure code quality, estimation accuracy, and business-aligned solutions in a fast-paced environment.

Lead architecture and design of a scalable, high-throughput sports betting and trading platform. Define strategic roadmaps, create vision artifacts, validate designs via POCs, govern integrations with third-party COTS, and collaborate with architects and leadership to ensure technical alignment and adoption.

Design, deploy, maintain and support enterprise network infrastructure across the US and South America. Perform daily operations, troubleshoot devices, implement upgrades and enhancements, monitor performance and ensure high availability, security and compliance. Collaborate with cross-functional and UK network teams, document configurations and respond to incidents to maintain optimal connectivity and uptime.

Provide administrative and real-time support to sportsbook traders across pre-game and in-play events. Monitor live events and competitor odds, verify and create events, investigate and escalate issues, and liaise with internet/telephone operations and external content providers. Work flexible hours including weekends, evenings, and public holidays.

Lead CRM strategy for the online casino product, managing campaign planning, execution, testing and analytics to drive engagement, retention and lifetime value. Coordinate cross-functional stakeholders, oversee promotions and bonus budgets, define localized roadmaps, and present performance insights to senior leadership while promoting a test-and-learn, data-driven approach.

Manage paid search, social, and app acquisition across North America. Execute strategy and day-to-day on Google Ads, Apple Search Ads, Meta, Snap, TikTok, X, Reddit. Lead associates, optimize budgets and campaigns, drive conversion and YoY digital KPI growth, implement advanced measurement (MTA, MMM, incrementality), work with MMPs, and collaborate with brand, CRM, and global teams.

Develop, maintain, and evolve a high-throughput, low-latency US sports trading platform. Build scalable microservices on GCP with Kubernetes using Go or Rust. Ensure resilience during peak events, contribute to architecture, mentor junior engineers, collaborate with stakeholders, and adopt CI/CD, IaaS, concurrency debugging, and in-house AI technologies to deliver reliable global services.

Lead the Sports CRM team to develop promotional strategy and customer loyalty across lifecycles. Plan, manage and optimise promotions and loyalty programs using CRM/CDP platforms, analytics, and a test-and-learn approach. Ensure regulatory compliance, deliver localized campaign roadmaps, collaborate cross-departmentally, and report on campaign and business performance to drive customer experience and commercial growth.

Lead data analysis and reporting for the Trading team, build and maintain dashboards and governed analytics, deliver quantitative research, mentor juniors, and present insights to stakeholders to support decision-making and next-gen trading platform development.