Jobs at KPA

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Own and improve enterprise security platforms, cloud and infrastructure security, identity governance, endpoint protection, vulnerability management, incident response, network controls, and DevSecOps practices. Lead complex security initiatives, compliance controls, vendor assessments, security architecture reviews, and AI security governance. Build automation with PowerShell and Python, partner with IT Operations and DevOps, reduce manual work, and serve as the senior escalation point for technical security incidents.

Provide front-line IT support for Windows, macOS, Android, and iOS endpoints; triage and resolve tickets via email/chat/ticket portal within SLAs; provision devices with Intune Autopilot and MDM; manage Entra ID and Microsoft 365 user lifecycle; troubleshoot networking, VPN, and security access issues; maintain asset inventory, SOPs, and knowledge-base; escalate security incidents and support IT projects.