KPA

  Are you up for the challenge of delivering cutting edge web based software based on the Microsoft Stack of technologies?  Is solving business challenges in innovative and inventive ways with the newest tools and platforms how you would like to spend your days?  Do you want to want to work with a team of developers and QA analysts that are all invested in producing great products?  Are you looking for an opportunity for a stable work

The Manager, Client Success Operations in a new role within KPA, to build upon and grow our successful client engagement, support and retention practices as new software platforms, products and services are introduced and integrated.   In this role you will be responsible for managing all support functions essential to the success of multiple teams supporting customers including the Implementation and Training team, the Field Operations team, the SaaS Support team, and the Client Success Management team.   We are seeking a strategic, innovative thinker with excellent leadership and communication skills who can lead our Client Success Operations processes and team through rapid growth and change.  KPA appreciates your passion for improving organizational efficiency and customer satisfaction through metric- driven decision making.  

  Are you looking for an established and growing company where you can make an impact on the business and be recognized for your efforts? Are you intrigued and motivated by solving the Customer Support challenges of a SaaS business that is growing both organically and through acquisitions?  Do you have the ability to build rapport and bring out the best in team members to continuously improve the quality and efficiency of support offered

• Leadership. You are a natural leader who will grow and lead a team of world-class SDRs. • Coaching. Be a passionate coach leveraging role-play, real-time call coaching and helping team members to turn around a bad day. • Communication and influencing. Engage and collaborate with Sales and Marketing leadership in our Denver, CO and Portland, OR offices. • Results focus. Understand our what makes our demand generation process tick, measure it, tweak it and improve it. We are production focused organization. • Desire. Yes – team performance is super important to the success of KPA. We also really want you to hone your leadership skills and be focused on continuous improvement to improve as a leader and create a culture where people feel excited to come to work.

The Director, Client Success is a new hands-on role within KPA, to build upon and grow our Client Success operations as new software platforms, products and services are introduced and integrated.   In this role you will be responsible for managing the team responsible for driving customer adoption and delight for KPA’s SaaS based application resulting in both up sell opportunities and renewals. Your team will engage with clients who have implemented KPA’s software platform to solve their business challenges. Your team will provide input and collaborate with Account Managers to create and execute on strategic customer plans.  We are seeking a strategic, innovative thinker with excellent leadership and communication skills who will lead our Client Success team processes and team through rapid growth and change.  KPA appreciates your passion for improving organizational efficiency and customer engagement through metric- driven decision making.  

 The IT Manager is a new hands-on role within KPA and will report to the Director of IT.  The ideal candidate will have a well-rounded background in Systems Administration and a penchant for providing exceptional customer service to both internal and external customers.  The IT Manager will oversee the IT Service Desk and System Administrators and will play a crucial role in planning, implementing, and maintaining high quality, highly scalable infrastructure for KPA’s Software as a Service (SaaS) products.  This position will champion Standard Operating Procedures, exceed Service Level Agreements and zealously follow Change Management processes by facilitating collaboration and optimizing workflows.  

KPA has an immediate opening for enthusiastic sales professionals with a  desire to continue to grow in their success. The Account Executive is a strategic member of the sales team and is responsible for hunting, identifying, nurturing and closing new software sales opportunities.  The role is focused on selling KPA’s EH&S software portfolio into the small and mid-sized business (SMB) market. KPA software serves as the central hub of activity for growing compliance and safety departments seeking an adaptable, quick-to-implement solution featuring built-in best practices that accelerate business processes for compliance and risk professionals. 

Lead the efforts in all aspects of the acquisition process, including sourcing, qualification, initial rationale and pitch, financial modeling, due diligence, and post-close integration. Manage KPA’s M&A initiatives as the day-to-day project lead on acquisitions, integrations, and strategic expansion. Plan, conduct and manage the due diligence process for potential acquisition candidates, marshaling the necessary KPA resources and driving the activities of cross-functional teams to ensure successful acquisitions. Create and execute post-acquisition integration plans, utilizing ‘best-in-class’ acquisition and integration playbooks. Work with senior-level executives to ensure allocation and prioritization of shared resources. Act as a subject matter expert on valuation and deal structuring.

KPA is seeking a dynamic and operationally-focused Controller, who will serve as a key member of the company’s Leadership Team and interface closely with Providence, lenders, audit firms and Board of Directors. This person will be a partner to the CFO and will have primary responsibility for driving financial reporting and improving financial processes and controls across KPA and be an active contributor to the company’s overall growth strategy. The most successful candidate will demonstrate leadership and technical competence in a broad range of disciplines including technical accounting, budgeting, forecasting, reporting, tax, audit, treasury, capital budget strategy, cash management, M&A integration, and process and systems improvement.