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Perform quality assurance reviews for Offshore Employee Health & Benefits operations to identify improvements and compliance issues. Communicate findings to stakeholders, consult on remediation and implementation plans, and help ensure firmwide quality standards are met.

Lead offshore transition of Employee Health & Benefits processes, managing discovery, design, implementation, training, SOPs, and stabilization. Partner with onshore/offshore teams and stakeholders to ensure service readiness, quality monitoring, process standardization, and continuous improvement.

Perform quality assurance reviews for Offshore Employee Health & Benefits operations to identify improvements and compliance issues. Communicate findings to stakeholders, consult on remediation and implementation plans, and ensure firm quality standards. Work independently and use basic computer tools to support reviews.

Support Offshore Employee Health & Benefits operations by developing and training SOPs, ensuring quality and regulatory compliance, managing projects and SLAs/KPIs, analyzing feedback and ad-hoc reporting, coordinating vendors and teams, and driving continuous process improvements to increase efficiency and service quality.