Offshore Business Process Operations Manager (EH&B)

Company:Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Corporate Operations Manager at McGriff Specialty, a division of Marsh & McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

This position is fully remote and can be located anywhere in the US.

A day in the life.

As our Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success.

You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Employee Health & Benefits Insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs.

Key responsibilities

In this role, you will:

• Conduct discovery for identified work targeted for offshore transition

• Support solutioning for transition design and service readiness

• Lead implementation activities and transition coordination

• Provide subject matter expert support during setup, go-live, and stabilization

• Monitor BAU performance, service quality, and process adherence

• Create and maintain SOPs, job aids, and knowledge articles

• Enable training and knowledge transfer for offshore teams

• Support system conversions and process changes

• Drive standardization, efficiency, and continuous improvement

• Manage stakeholder communication for assigned processes

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• College Degree or equivalent education, training and work-related experience

• Seven years of experience in Employee Benefits and Health Insurance industry

• Leadership experience

• Highly effective written/verbal communication and facilitation skills

• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals

• Strength in providing strategic level input with the ability to influence others at all levels of the organization

These additional qualifications are a plus, but not required to apply:

• Life & Health Insurance License

• Knowledge of Employee Health and Benefits specific systems and applications

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Hybrid work

• Charitable contribution match programs

• Stock purchase opportunities

To learn more about a career at MMA, check us out our website.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram

• Facebook

• X

• LinkedIn

• McGriff LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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#MMAMCG

The applicable base salary range for this role is $93,100 to $173,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

October 31, 2026