Jobs at Marsh McLennan

Provide operational guidance to retail insurance teams and vendors, manage projects to improve efficiency and client service, support agency operations, and drive process excellence across the McGriff Specialty team.

Lead client relationships for voluntary benefits, maintain and expand a book of mid-to-large clients, develop sales and retention strategies, create customized recommendations, resolve escalations, and represent Mercer at industry events while collaborating across internal teams.

The Innovation Architect identifies and develops innovation opportunities, conducting research, managing the innovation process, creating use cases, and developing business cases to support decision-making.

Support pension plan implementation by performing implementation functions, developing requirements and test plans, documenting technical specifications, resolving delivery issues, managing project deliverables and timelines, facilitating client and internal workshops, participating in status calls, and training the delivery team.

Perform quality assurance reviews for retail/commercial insurance to identify improvement and compliance gaps. Communicate findings to stakeholders, consult on remediation and implementation plans, and ensure adherence to firm standards and policies.

As a Private Client Advisor, you'll provide tailored insurance solutions to high net worth clients, ensuring exceptional service and managing complex risks.

Serve as senior account manager for a public-entity P&C insurance program: educate and support members and brokers, manage renewals and prospect applications, deliver in-person meetings and conference presentations, produce coverage comparisons and stewardship reports, coordinate risk management and ERM implementation, visit members, and promote program value. Role requires frequent travel and strong client-service, communication, and insurance coverage expertise.

The Account Manager executes client service strategies, manages proposals, analyzes insurance risks, negotiates with underwriters, maintains client files, and develops relationships with peers and clients.

Provide reporting, governance, and administrative support for offshore Employee Health & Benefits operations. Monitor SLA/KPIs, track issues and trends, prepare management and escalation reports, collaborate on process improvements, handle client/stakeholder escalations, optimize system and process performance, and provide system access administration.

Support Offshore Employee Health & Benefits operations by writing and training SOPs, ensuring quality and regulatory compliance, analyzing feedback, creating ad-hoc reports and presentations, driving process improvements, meeting SLAs/KPIs, coordinating projects, and maintaining core knowledge of relevant insurance legislation.

Perform quality assurance reviews for Offshore Employee Health & Benefits operations to identify improvements and compliance issues. Communicate findings to stakeholders, consult on remediation and implementation plans, and help ensure firmwide quality standards are met.

Lead offshore transition of Employee Health & Benefits processes, managing discovery, design, implementation, training, SOPs, and stabilization. Partner with onshore/offshore teams and stakeholders to ensure service readiness, quality monitoring, process standardization, and continuous improvement.

Perform quality assurance reviews for Offshore Employee Health & Benefits operations to identify improvements and compliance issues. Communicate findings to stakeholders, consult on remediation and implementation plans, and ensure firm quality standards. Work independently and use basic computer tools to support reviews.

Conduct quality assurance reviews for Employee Health & Benefits operations, write/update SOPs, develop training plans and materials, engage stakeholders, monitor error trends, ensure regulatory and internal control compliance, and support SLAs/KPIs.

Support Offshore Employee Health & Benefits operations by developing and training SOPs, ensuring quality and regulatory compliance, managing projects and SLAs/KPIs, analyzing feedback and ad-hoc reporting, coordinating vendors and teams, and driving continuous process improvements to increase efficiency and service quality.