Top Customer Success Jobs in Denver & Boulder, CO

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Manage approximately 35 high-touch enterprise customer accounts, build senior-level relationships, drive product adoption and value, identify upselling and cross-selling opportunities, analyze engagement data and KPIs, solve complex customer problems, improve customer experiences, and mentor team members. The role requires strong account or project management, communication, organization, analytical, and leadership skills, with less than 15% nationwide travel.

Own customer relationships throughout adoption, expansion, and renewal. Drive platform usage, customer health, retention, ROI, and account growth while identifying upsell opportunities. Lead business reviews, negotiate renewals, track risks and opportunities in Gainsight, and collaborate with Product, Engineering, Support, partners, and dealers. Educate customers on mapping and surveying solutions, communicate product value, and maintain strong strategic relationships in a B2B SaaS environment.

Supports Customer Success Managers and Key Account Executives by coordinating customer meetings, maintaining HubSpot data, monitoring account health, preparing follow-ups and customer materials, tracking renewals and onboarding, analyzing account metrics, and surfacing product feedback. The role requires strong organization, attention to detail, spreadsheet proficiency, and comfort working with technical B2B customers. It offers a growth path into Customer Success Manager.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

Schedules and reschedules client depositions, coordinates logistical details, communicates client preferences, handles exhibits and pre-deposition needs, and triages Zendesk requests. The Scheduler supports Account Managers, routes issues to operations teams, de-escalates difficult interactions, and collaborates cross-functionally to deliver a reliable client experience.

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Own a B2B SaaS customer portfolio across onboarding, adoption, active usage, renewals, and expansion. Guide customers in CRM data integrity, optimize workflows, review configurations, communicate value, handle objections, and identify new use cases. The role requires technical fluency, CRM and data workflow knowledge, proactive problem-solving, and clear communication through chat, email, video, and customer meetings.

Owns the full post-sale customer success function across Vouched’s IDV and KYA products, with primary accountability for net revenue retention. The VP will build and continuously improve onboarding, adoption, renewal, expansion, health monitoring, forecasting, and risk-management processes; lead and coach CSMs and implementation specialists; partner with Product, Sales, and executive leadership; and ensure CRM data accurately reflects customer health, renewal pipeline, and expansion opportunities.

Leads strategic customer success for enterprise healthcare clients using risk adjustment, quality, and population health solutions. Owns client strategies, executive relationships, governance, adoption, retention, renewals, and expansion opportunities. Translates client needs into product and workflow recommendations, interprets performance data, coordinates cross-functional resolution, and ensures follow-through. Requires deep healthcare domain expertise, SaaS product fluency, strong analytical and communication skills, and 7+ years of relevant experience.

Manages relationships with healthcare clients, supports product adoption and onboarding, reviews account health and performance data, leads client meetings, coordinates issue resolution, communicates feedback to Product, supports education and commercial opportunities, and helps clients use population health, quality, and risk adjustment solutions effectively.

Leads the customer success organization, owning retention, expansion, consumption, renewals, segmentation, customer value realization, and operating metrics. Manages CSM leaders and teams, builds scalable playbooks and capacity models, develops talent, and partners with Sales, Services, Support, Studio, Product, and Marketing. The role requires executive customer engagement, enterprise success planning, usage-based pricing experience, and applying AI tools and workflows to modernize customer success.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Manage a portfolio of SaaS customers in the construction technology sector, driving adoption, retention, and measurable business outcomes. Develop customer success plans, use data and AI insights to identify risks and opportunities, lead value-focused business reviews, and collaborate cross-functionally to improve customer health and lifecycle outcomes.

Leads a team of Customer Success Managers supporting enterprise AECO accounts and a $50M+ ARR portfolio. Owns gross and net revenue retention, customer health, churn mitigation, and revenue growth. Coaches team members, leads executive business reviews, and partners with Sales, Professional Services, and Product to align account goals, customer feedback, and value delivery. The role is based in Lake Oswego, Oregon, or Westminster, Colorado, with a primarily in-office schedule and 15–25% travel.

Lead and develop a team of 4–6 Customer Success Managers across EMEA and APAC. Coach renewals, churn prevention, expansions, forecasting, and account health management. Improve customer success processes, playbooks, onboarding, and documentation while maintaining accurate Salesforce and Planhat data. Partner with Sales, Support, CSE, and Product to drive retention and revenue outcomes. This fully remote role supports Commercial, Enterprise, and select Strategic customers.

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Supports institutional customers through onboarding, training, adoption, engagement, and renewal preparation. Manages customer questions, usage monitoring, reporting, account records, and follow-up while triaging learner and educator support requests. Coordinates with Sales, Marketing, Product, and Support to resolve issues, gather feedback, identify expansion opportunities, and improve retention. Uses CRM and approved AI tools for documentation, summaries, and routine account administration.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.