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Leads a regional Technical Services organization supporting enterprise customers. Responsibilities include managing and mentoring technical support engineers, improving customer satisfaction, defining service strategies and KPIs, handling escalations, and collaborating across engineering, product, sales, and leadership. The manager will also implement AI-assisted workflows using Claude, ChatGPT, and other LLM tools for ticket triage, diagnostics, knowledge management, troubleshooting, and customer communication while scaling support operations across AMER time zones.

Serves as a top-tier networking escalation expert for WEKA deployments across HPC, AI/ML, enterprise, cloud, and hybrid environments. Troubleshoots complex Layer 1–4 issues, leads root-cause analysis, supports high-severity incidents, mentors technical teams, improves diagnostic tooling, develops technical documentation, and influences product networking design. Requires deep expertise in Ethernet, InfiniBand, RDMA, Linux networking, distributed systems, and large-scale datacenter fabrics, along with 24/7 on-call support and occasional travel.

Own WEKA’s OEM alliance portfolio across North America, managing strategic relationships with partners including Dell, AMD, HPE, Cisco, Hitachi, Lenovo, and Supermicro. Develop joint go-to-market strategies, enable partner sales teams, build executive alignment, generate pipeline, support co-selling, and represent WEKA at industry events. The role focuses on positioning WEKA’s AI infrastructure and storage platform across partner ecosystems while creating integrated customer opportunities.

Leads WEKA’s global corporate communications function across public relations, media relations, internal communications, employer branding, issues management, and change communications. Develops corporate narratives, manages launches and crisis response, builds executive visibility, oversees employees and agencies, and establishes scalable communications operations. The role also modernizes communications through AI-assisted monitoring, measurement, and generative engine visibility initiatives.

Lead WEKA’s external public relations and earned-media strategy. Responsibilities include pitching tier-one technology and business media, building journalist relationships, securing thought-leadership opportunities, managing product launches and embargoed announcements, directing PR agency operations, monitoring industry trends, and measuring share of voice, media coverage, message pull-through, sentiment, and AI-generated visibility.

Leads WEKA’s brand and creative direction across campaigns, web, video, events, launches, social, and executive communications. Personally creates high-impact creative while building AI-enabled production workflows, scalable review systems, self-serve brand tooling, and governance. Manages and develops an in-house creative team alongside agencies and freelancers, measures production performance, and partners with marketing leadership to translate company narratives into distinctive creative.

Own WEKA’s North American ISV alliance portfolio across the AI/ML ecosystem. Develop joint go-to-market strategies, integrations, enablement programs, executive relationships, co-selling motions, and pipeline opportunities. Position WEKA as the data platform for AI software stacks while coordinating with product, engineering, sales, marketing, OEM, cloud, and technology partners to deliver validated solutions and revenue growth.

Manage WEKA’s North American ISV alliance portfolio across AI/ML, cloud, data, and Kubernetes ecosystems. Develop joint go-to-market strategies, drive co-selling and pipeline, secure executive alignment, and create revenue opportunities. Coordinate technical integrations, certifications, marketplace listings, and reference architectures with product and engineering teams. Deliver partner enablement, identify cross-partner solutions, and represent WEKA at industry events and executive briefings.

Build and lead WEKA’s competitive and market intelligence capability for the AI infrastructure market. Research competitors, pricing, packaging, market trends, customer needs, and ecosystem dynamics; translate findings into positioning, battlecards, deal strategies, product insights, executive briefings, and field enablement. Establish intelligence systems, workflows, feedback loops, and measurement programs while partnering with Product, Sales, Solutions Engineering, Marketing, and executive leadership. Use AI and automation to improve research and intelligence distribution.

The Senior Product Manager will define and manage the roadmap for WEKA appliances, liaise with ecosystem partners, and ensure product delivery while maintaining market insights and collaboration with sales and engineering teams.