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Manage the end-to-end renewal process for commercial SaaS customers, driving retention, expansion, term extensions, and renewal revenue goals. Partner with Customer Success, Legal, Deals Desk, channel partners, and alliances to assess customer health, mitigate churn risk, forecast renewals, resolve concerns, and close opportunities. Maintain accurate renewal records, manage multiple accounts concurrently, and contribute to process improvements.

Leads global B2B marketing programs translating product launches and campaign themes into scalable, multi-channel demand initiatives. Partners with Product Marketing, Field Marketing, CXO, Digital, and Sales teams to drive executive engagement, pipeline growth, customer expansion, and whitespace penetration. Builds reusable event frameworks, playbooks, and enablement assets for regional execution, while standardizing reporting, measuring ROI, and optimizing campaign performance.

The Customer Experience Manager will engage with strategic customers to enhance cloud security practices, drive adoption of Wiz's solutions, and ensure collaboration across teams to achieve successful outcomes.

Build and deliver technical enablement programs, playbooks, demos, training, workshops, and partner-facing resources for Wiz’s ecosystem. Translate cloud security products and architecture into practical guidance that supports technical discovery, demos, trials, and partner-led proofs of value. Collaborate with Product, Product Marketing, Sales Engineering, Channel Sales, and Partner Solution Architects. Identify readiness gaps, support accreditation programs, gather feedback, and measure partner engagement, readiness, pipeline, and deal progression.

Lead and scale a global team of Partner Solutions Architects supporting GSIs and other cloud partners. Drive technical enablement, executive engagement, go-to-market alignment, service quality, and partner-delivered revenue. Maintain hands-on expertise in cloud security across AWS, Azure, and GCP while collaborating with Sales, Product, and Solutions Engineering leadership to improve partner capabilities, operational accountability, and customer outcomes.

Chief of Staff supporting Global Security Customer Engineering leadership by managing executive cadences, strategic programs, communications, meeting briefings, recognition initiatives, change management, and stakeholder relationships. The role translates ambiguous priorities into executable workstreams, coordinates cross-functional teams, supports executive alignment, and serves as a leadership proxy across Google Cloud and Google.

Own strategic customer engagements focused on cloud security adoption, business value, and revenue growth. Guide enterprise customers through post-onboarding transformations, build relationships from technical teams to CISOs, drive Wiz adoption and expansion, remove migration blockers, establish governance, develop training strategies, and support business cases and tool consolidation. Collaborate across sales, support, success, product, engineering, and customer teams to deliver secure cloud outcomes.

Lead Wiz’s FedRAMP CR26 compliance engineering strategy and technical roadmap. Automate continuous monitoring, evidence generation, compliance validation, and real-time telemetry using compliance-as-code and cloud-native engineering. Translate NIST and FedRAMP requirements into scalable solutions, conduct risk assessments, resolve findings, maintain compliance documentation, and guide compensating controls. Collaborate with legal, product, engineering, security, DevOps, architecture, and federal customer teams, while mentoring others on FedRAMP and DoD compliance practices.

Manage the end-to-end renewal process for commercial SaaS customers, including quoting, forecasting, revenue retention, growth, and term extensions. Partner with Customer Success, Sales, Legal, Deals Desk, and channel partners to assess customer health, mitigate churn and contraction risks, resolve concerns, and close renewal opportunities. Maintain strong customer and partner relationships, manage multiple renewals simultaneously, and contribute to process improvements.

Manage scalable global demand-generation programs that translate product launches and campaign themes into regional execution. Responsibilities include developing integrated playbooks, launching webinars, direct mail, virtual summits, and meeting-maker initiatives, creating event-in-a-box frameworks, supporting customer expansion, and standardizing campaign reporting. The role partners with Product Marketing, Field Marketing, Digital, Sales, and BDR teams to improve pipeline attribution, conversion, and whitespace penetration.