Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Manage and grow residential and commercial water treatment sales across dealer and wholesale channels in the Mid-Atlantic/Northeast. Acquire and develop PWQ dealer accounts, create sales forecasts, budgets and marketing programs, deliver product training, collaborate with marketing on collateral and digital presence, and travel overnight frequently (65-80%).