Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Leads global Product Support for a SaaS customer experience platform, overseeing strategy, budgets, KPIs, process improvement, AI-enabled support, customer escalations, and organizational change. Builds and develops high-performing teams, partners with Product, Engineering, and Customer Success, supports executive customers and pre-sales activities, and drives reliable, outcome-focused support operations across global teams.

Build and optimize conversational AI and agentic virtual agents on Genesys Cloud. Responsibilities include prompt engineering, NLU model development, intent and entity design, production conversation analysis, evaluation framework creation, performance optimization, scripting, and customer collaboration. The role focuses on improving reliability, task completion, edge-case handling, and user experience across LLM and NLU systems.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Leads Genesys’ AI product marketing strategy, including positioning, messaging, competitive differentiation, go-to-market programs, launches, customer proof, analyst engagement, and seller enablement. Partners with Product, Engineering, Sales, Customer Success, and Marketing to translate complex AI capabilities into compelling enterprise value. Represents Genesys externally as an AI thought leader and builds and develops a high-performing product marketing team while measuring impact across pipeline, adoption, seller effectiveness, competitive wins, and market perception.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.