Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive enterprise growth across strategic accounts in the West region by creating qualified pipeline and opening meaningful conversations with senior decision-makers. As a Business Development Representative at Genesys, you will own targeted prospecting and account engagement strategies that connect enterprise customer experience challenges with the value of Genesys Cloud and modern CX solutions. You will partner closely with Account Executives and cross-functional teams to prioritize high-value accounts, use AI and data-driven insights to sharpen outreach, and build momentum across complex enterprise buying groups. Your work will directly support regional revenue growth while helping organizations improve how they engage and serve their customers. The role provides exposure to strategic enterprise accounts, senior stakeholders, and sophisticated account-based sales motions that can expand your commercial skills and prepare you for broader opportunities within the Genesys sales organization.

Key Responsibilities:

• Drive qualified pipeline creation across strategic enterprise accounts in the West region through focused, multi-channel outbound prospecting
• Own early-stage account engagement across calls, email, LinkedIn, events, and campaigns to create relevant conversations with senior decision-makers and influencers
• Develop account and market insights that identify high-value opportunities, customer priorities, buying signals, and potential paths to engagement
• Partner with Account Executives to shape and execute account-based strategies and territory plans that improve enterprise account penetration and accelerate pipeline development
• Convert inbound and marketing-generated interest from target enterprise accounts into qualified sales opportunities by connecting customer needs with relevant Genesys Cloud and CX capabilities
• Articulate the business value of Genesys Cloud and customer experience solutions in the context of enterprise customer priorities, operational challenges, and desired outcomes
• Leverage AI, LinkedIn Sales Navigator, Salesforce, sales engagement tools, and performance data to improve targeting, personalization, and conversion across enterprise accounts
• Maintain accurate opportunity, activity, and pipeline data in Salesforce to support forecasting, prioritization, and regional decision-making
• Deliver against enterprise pipeline, meeting, and conversion goals that contribute directly to regional revenue objectives

Required Qualifications:

• 1 to 3+ years of experience in a Business Development Representative, Sales Development Representative, Inside Sales, or comparable role within SaaS, cloud, customer experience, or technology environments
• Proven track record of outbound prospecting, account engagement, and qualified pipeline generation within enterprise accounts
• Demonstrated ability to engage mid-level and senior stakeholders across complex organizations and multi-stakeholder buying processes
• Strong business acumen, curiosity, and strategic thinking, with the ability to translate account research and customer challenges into relevant outreach
• Excellent written and verbal communication skills, with strong organization and time-management capabilities
• Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement or prospecting tools
• Ability to collaborate closely with Account Executives and cross-functional partners while maintaining ownership and accountability for individual pipeline goals

Preferred Qualifications:

• Experience prospecting into enterprise accounts across the Western United States
• Familiarity with customer experience, contact center, AI, cloud, or enterprise SaaS solutions
• Experience supporting account-based selling strategies and targeted enterprise territory plans
• Demonstrated ability to use data, AI-enabled tools, and account intelligence to improve prospecting effectiveness

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.