Jobs at Genesys

Own strategic enterprise accounts and drive new business and expansion revenue. Build executive relationships, manage complex multi-stakeholder sales cycles, develop pipeline, forecast accurately, negotiate seven-figure deals, and align Genesys Cloud, AI, automation, and customer experience solutions with enterprise priorities.

Leads strategic relationships with enterprise customers to drive adoption, retention, expansion, and measurable value from Genesys solutions. Owns customer success plans, executive business reviews, risk mitigation, advocacy, and lifecycle execution while partnering with Sales, Services, Renewals, and Onboarding. Translates technical capabilities into business outcomes and influences account strategies through data-driven insights.

Designs production-ready AI architectures for enterprise customer-experience use cases. Leads presales discovery, demonstrations, prototypes, pilots, integrations, and solution validation involving LLMs, RAG, agentic AI, workflows, enterprise data, and cloud ecosystems. Establishes evaluation, observability, governance, security, scalability, latency, and cost strategies while influencing CIO and CTO stakeholders. Partners with sales, Professional Services, Product Management, and Engineering, and develops reusable enablement assets to scale field AI expertise.

Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.

Lead Americas order management and billing operations to ensure accurate, SOX-compliant Quote-to-Cash execution. Manage a distributed team, monitor KPIs, resolve complex order and billing issues, drive automation and process improvements, partner cross-functionally, and support month/quarter/year-end close activities.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.