Jobs at Genesys

Lead strategic finance for One Americas sales: financial and workforce planning, forecasting automation with AI tools, variance analysis, management reporting, and partnering with sales, HR and corporate FP&A to guide investment decisions.

The Partner Sales Manager will manage and grow indirect channel partnerships, focusing on generating partner opportunities and training partners to meet revenue goals.

Drive outbound prospecting and account-based strategies across Enterprise West to generate pipeline, engage senior stakeholders, qualify leads, and support cross-sell/upsell. Partner with Account Executives, use data and modern sales tools to meet pipeline and KPI targets, and maintain accurate activity and pipeline tracking in Salesforce.

Lead Professional Services revenue and enterprise-scale CX transformation across strategic accounts. Drive services pipeline, design outcome-driven AI-enabled proposals, align cross-functional teams, negotiate deals, ensure delivery alignment, and expand platform adoption to realize measurable business outcomes and long-term customer retention.

Drive pipeline via inbound and outbound prospecting, qualify leads using frameworks (e.g., MEDDPIC), collaborate with Account Executives on account planning, manage Salesforce and lead platforms, use intent data and social selling to nurture prospects, and continuously optimize outreach to convert leads into qualified sales opportunities.

Drive outbound prospecting and pipeline generation across strategic North American accounts. Engage mid-to-senior stakeholders, qualify inbound and marketing leads, and partner with Strategic Account Executives to execute account-based strategies. Maintain pipeline and activity tracking in Salesforce, articulate Genesys Cloud value, and meet KPIs for meetings booked, pipeline creation, acceleration, and conversion.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Senior presales AI architect who designs and deploys production-ready AI solutions for contact center and CX use cases. Responsibilities include RAG and knowledge architecture design, contextual AI and orchestration, evaluation and observability frameworks, partner enablement and labs, technical escalation, demos and co-selling, integrations via REST APIs and MCP/A2A, and translating technical capabilities into business value while driving partner ecosystem scalability and product feedback.

Lead and execute demand generation operations and transformation projects across marketing systems, BDR operations, and go-to-market processes. Improve workflows, data quality, lead routing, campaign execution, and pipeline progression. Partner with DG, sales, and ops teams to drive process standardization, lead-to-cash improvements, and AI-enabled GTM initiatives while maintaining operational reliability in a global, fast-paced environment.

Lead strategy and governance for the Genesys Cloud monetization platform, ensuring usage metering, entitlement, rating, billing, auditability, and reporting. Partner with product, engineering, finance, and operations to define standards, requirements, observability, reconciliation, and controls. Drive revenue integrity, remediate monetization issues, and enable scalable monetization across products.

Support administration, analysis, and governance of executive (VP+) compensation and equity programs. Perform market benchmarking, grant tracking, dilution and scenario modeling, reporting, and compliance support. Partner cross-functionally with HR, Finance, Legal, Payroll, and Stock Administration to ensure accurate processing, documentation, and stakeholder communications.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Drive outbound prospecting and build pipeline across strategic North American accounts. Research and engage senior stakeholders, qualify leads, partner with Strategic Account Executives on account-based strategies, book meetings, and manage pipeline and activity in Salesforce to meet regional revenue and KPI targets.