Jobs at Genesys

Lead a portfolio of enterprise accounts as primary advisor, drive adoption and product value through cross-functional orchestration, run Quarterly Business Reviews, develop success plans, monitor customer health metrics, and resolve needs to maximize retention and advocacy.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

The Senior AI Architect will design AI systems for customer experience, optimize AI solutions, and provide pre-sales technical support, leveraging deep AI expertise to drive business value.

The Senior AI Partner Architect drives AI opportunities with partners and sales teams, creating reusable assets and frameworks, ensuring AI solutions' effectiveness, and shaping product direction based on feedback. They design AI systems, establish performance metrics, mentor partners, and support technical engagements, requiring strong AI acumen and communication skills.

The Customer Success Manager drives value realization for strategic accounts, facilitating collaboration between teams and ensuring customer satisfaction. Responsibilities include managing relationships, executing success plans, and monitoring customer health metrics.

As a Business Development Representative, you'll drive pipeline growth in Enterprise West through outbound prospecting and account engagement, focusing on new acquisitions and customer expansion while collaborating with senior stakeholders and Account Executives.

The Partner Sales Manager will manage and grow indirect channel partnerships, focusing on generating partner opportunities and training partners to meet revenue goals.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

Lead end-to-end delivery and optimization of strategic global web initiatives. Coordinate cross-functional teams (Marketing, UX, SEO, Analytics, Engineering) to manage roadmaps, dependencies, governance, risks, launch readiness, and KPI-driven measurement. Apply Agile frameworks to improve predictability, stakeholder alignment, and continuous improvement across website redesigns, platform enhancements, and campaign launches.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.