Jobs at Genesys

Lead enterprise solution architecture for AI-powered customer experience platforms. Own voice, networking, VDI, AWS, API, integration, RAG, and agentic AI architectures while guiding technical discovery, demonstrations, pilots, and value assessments. Partner with customers, sales, Product Management, Engineering, and Professional Services to deliver secure, scalable, resilient solutions. Influence product direction and enable solution consultants, partners, and account teams through reusable blueprints, training, workshops, and technical support.

Leads competitive and market intelligence for AI, CX, CCaaS, and WEM markets. Analyzes competitor strategy, pricing, partnerships, win/loss data, customer insights, and market shifts to produce recommendations for Product, Marketing, and Sales. Creates battlecards, competitive plays, briefings, and enablement materials, while using AI tools to accelerate research and synthesis. Measures intelligence impact on deals and supports strategic decisions across the organization.

The Business Development Representative drives outbound prospecting and pipeline creation across Commercial West accounts. Responsibilities include researching accounts, engaging senior stakeholders, executing account-based strategies with Account Executives, qualifying inbound leads, presenting Genesys Cloud value, managing Salesforce activity and pipeline records, and meeting pipeline, meeting, and conversion KPIs.

Drive outbound prospecting and pipeline creation across enterprise and mid-market accounts in the Hunter East territory. Research accounts, engage senior decision-makers, qualify inbound and marketing leads, and communicate Genesys Cloud and CX value propositions. Partner with Account Executives on account-based strategies, manage activity and pipeline data in Salesforce, and meet pipeline, meeting, and conversion KPIs using multichannel outreach and modern sales tools.

Leads global Product Support for a SaaS customer experience platform, overseeing strategy, budgets, KPIs, process improvement, AI-enabled support, customer escalations, and organizational change. Builds and develops high-performing teams, partners with Product, Engineering, and Customer Success, supports executive customers and pre-sales activities, and drives reliable, outcome-focused support operations across global teams.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Leads Genesys’ AI product marketing strategy, including positioning, messaging, competitive differentiation, go-to-market programs, launches, customer proof, analyst engagement, and seller enablement. Partners with Product, Engineering, Sales, Customer Success, and Marketing to translate complex AI capabilities into compelling enterprise value. Represents Genesys externally as an AI thought leader and builds and develops a high-performing product marketing team while measuring impact across pipeline, adoption, seller effectiveness, competitive wins, and market perception.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.