Teams at Genesys

Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.

Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.

Drive outbound prospecting and account-based strategies across Enterprise West to generate pipeline, engage senior stakeholders, qualify leads, and support cross-sell/upsell. Partner with Account Executives, use data and modern sales tools to meet pipeline and KPI targets, and maintain accurate activity and pipeline tracking in Salesforce.