Teams at Genesys

Drive pipeline via inbound and outbound prospecting, qualify leads using frameworks (e.g., MEDDPIC), collaborate with Account Executives on account planning, manage Salesforce and lead platforms, use intent data and social selling to nurture prospects, and continuously optimize outreach to convert leads into qualified sales opportunities.

Drive outbound prospecting and pipeline generation across strategic North American accounts. Engage mid-to-senior stakeholders, qualify inbound and marketing leads, and partner with Strategic Account Executives to execute account-based strategies. Maintain pipeline and activity tracking in Salesforce, articulate Genesys Cloud value, and meet KPIs for meetings booked, pipeline creation, acceleration, and conversion.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.