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The Customer Success Manager will lead post-sales activities, enhance customer adoption, conduct business reviews, manage escalations, and collaborate across departments to drive value from Dialpad products.

Lead and develop a team of Technical Account Managers, ensuring high-quality execution, operational excellence, and achievement of performance targets in customer support operations.

As an Account Executive, you will manage the complete sales process, convert leads, conduct product demos, and maintain relationships to achieve sales quotas. You’ll also build strategic campaigns and collaborate with internal teams.

Lead platform-level product design, define patterns and primitives, build AI-first capabilities, ship coded prototypes and production code, evolve the design system, mentor designers, and improve cross-team design practices to scale Dialpad's AI-native product.