Manage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.

Partner with sales teams to perform technical discovery, design scalable integrations and solutions, deliver demos and proofs-of-concept, and provide technical credibility to drive deal conversion. Collaborate with Product, Engineering, and Implementation to ensure smooth handovers and capture customer feedback to inform the product roadmap.