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Drives SaaS revenue by prospecting, winning new customers, expanding existing accounts, managing sales pipelines, forecasting, conducting product demonstrations, and meeting activity and quota targets. Partners with marketing, SDR, and internal teams to address customer needs and close complex B2B deals within a defined territory.

Drive new business and expansion sales for Alchemer’s reputation management and feedback SaaS products. Build outbound pipeline, manage marketing and SDR leads, engage senior buyers, conduct discovery and demonstrations, run proof-of-value processes, negotiate, close deals, manage forecasts, and achieve sales quotas. The role requires competitive positioning against platforms such as Yext, SOCi, Birdeye, and Reputation, along with territory planning and cross-functional collaboration.

Manage a large SaaS customer portfolio through adoption, value realization, renewals, and expansion. Lead customer meetings, renewal conversations, business reviews, risk identification, forecasting, and targeted outreach. Use customer data and health scores to protect retention, uncover growth opportunities, and educate customers on product value. Partner with Sales, Product, Support, and Marketing while maintaining organized account records and a customer-focused approach.

Drive bookings by prospecting and winning new logos while expanding existing accounts. Engage senior buyers, manage full sales cycles, hit activity and revenue targets, use CRM and sales technologies, collaborate cross-functionally, and maintain accurate forecasting and pipeline management.

Sell Alchemer’s SaaS survey and data-insights platform by prospecting, winning new logos, and growing existing accounts. Manage territory activities, hit call/meeting and revenue targets, use Salesforce/CRM for pipeline and forecasting, collaborate cross-functionally, and engage senior/C-level buyers through complex sales cycles.

Manage accounts payable end to end, including invoice processing, payment runs, vendor records, 1099s, expense reviews, and budget tracking. Support month-end close through reconciliations and journal entries, assist with audits, tax returns, acquisitions, and FP&A analysis. Use approved AI and automation tools to improve accounting workflows, accuracy, and efficiency while sharing best practices across the team.

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

Build and maintain full-stack analytics and data visualization products, contributing to architecture, APIs, data pipelines, query optimization, front-end experiences, and AI/ML capabilities. Own initiatives from concept through production, improve reliability and performance, collaborate with product and UX teams, contribute to CI/CD, mentor engineers, and establish technical standards across the organization.

Lead technical pre-sales activities including discovery, solution architecture, demos, PoCs, risk identification, RFP/security responses, and handoffs. Advise on integrations, APIs, data workflows, security, and analytics while mentoring junior engineers and collaborating with Product, Engineering, and Customer Success to drive enterprise wins.