Provide compassionate, on-site support for families during funerals and memorials by greeting guests, preparing and supporting services, escorting to cemetery services, performing light administrative tasks, and maintaining the funeral home's appearance. Must work flexible hours including evenings and weekends and assist across nearby locations as needed.

Sell advance planning services to families, build relationships and referral networks, proactively generate leads, meet sales targets for commissions/bonuses, assist families selecting services and merchandise, maintain welcoming facilities, comply with company and regulatory standards.

Serve as the first point of contact for families and visitors; answer phones and greet guests; manage day-to-day administrative tasks, memorial materials, documentation, contracts, reports, and service preparations; coordinate with funeral directors, staff, and home office; maintain organized, family-ready facilities with clear, compassionate communication and adherence to schedules and deadlines.