Provide hands-on IT support and systems administration for end users: troubleshoot hardware/software/network issues, manage Active Directory/Exchange/Microsoft 365, support Windows and macOS, configure VoIP and mobile devices, perform imaging/onboarding/offboarding, document tickets, and contribute to process improvements.

The Help Desk II Technician acts as a Tier 2 support, troubleshooting complex technical issues, mentoring junior staff, and maintaining client systems.

The Help Desk II role involves supporting internal users globally, managing onboarding, troubleshooting system issues, and ensuring IT operations efficiency.