Provides on-site Tier 1 IT support by triaging tickets, fulfilling service requests, troubleshooting hardware, software, email, printers, networks, Active Directory, Office 365, and macOS issues. Provisions accounts and workstations, maintains documentation and procedures, monitors systems remotely, improves support processes, and delivers customer-focused service. Prior IT support experience is required; MSP experience is preferred.

Build and run an outbound engine targeting SMB owners and executives in specified industries. Create prospect lists, run outreach (calls, email, LinkedIn), book qualified discovery calls, maintain the CRM, report results, and recommend tools/process improvements. Role may evolve into field-facing business development.