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The Cyber Threat Intelligence Analyst Internship involves learning core cyber threat intelligence principles, participating in threat analysis, and collaborating with the Security Operations Center to understand how intelligence supports security operations.

The MSP Customer Marketing Manager will develop and execute marketing strategies for MSP customers, focusing on product adoption and customer growth. Responsibilities include managing campaigns, collaborating with teams, and optimizing engagement metrics.

Provide Tier 2 technical support for complex software issues, using Zendesk automation and support tools. Troubleshoot microservices, APIs, containers, networking, and cloud integrations. Build and optimize support automations (superblocks, n8n, Tines, webhooks), analyze ticket trends, document solutions, and collaborate with Engineering/Product to prioritize bugs and enhancements.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.