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Drive partner onboarding, technical enablement, and adoption to ensure measurable value from Blackpoint's cybersecurity platform. Design multi-phase success plans, define KPIs, translate telemetry into business outcomes, provide technical recommendations, assess and mitigate retention risks, build executive relationships, and collaborate cross-functionally to improve product and processes.

Lead and execute software architecture for cloud-native, AI-enabled cybersecurity products. Drive scalable, reliable platform designs, own critical initiatives, lead PoCs for AI technologies, collaborate cross-functionally, mentor engineering teams, and support production reliability and on-call troubleshooting.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Lead global SRE team to design, implement, and operate scalable, highly available cloud infrastructure. Drive observability, automation (IaC/CI-CD), cost optimization (FinOps), security hygiene, and post-incident improvements while remaining hands-on and exploring AI tooling for reliability.