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Manage and grow a named SMB book of business for Intermedia's cloud services by identifying upsell/cross-sell opportunities, preventing churn, delivering proposals/demos, coordinating migrations and onboarding, and meeting individual quota.

Manage procurement across ~$200M spend: author commodity strategies, lead supplier selection/RFPs and contract negotiations with Legal, configure ERPs and tools (Coupa, PowerBI, ServiceNow, Atlassian, AI models), create requisitions/orders, reconcile invoices, onboard vendors, and deliver procurement metrics and strategic initiatives.

Lead and manage complex implementations for enterprise and strategic accounts, focusing on contact center/UC projects. Gather and document business and technical requirements, design IVR call flows and API integration skeletons, coordinate cross-functional teams, test solutions, drive communications, manage change and risk, provide post-launch support, and handle onboarding, billing, and training.

Manage and grow an assigned book of business for Intermedia's cloud communication and collaboration solutions. Drive retention and expansion through upsell/cross-sell, prospect new logos, deliver demos and proposals, collaborate cross-functionally on migrations and upgrades, and consistently meet or exceed quota while maintaining strong customer relationships.

Sell Intermedia cloud communications services through channel partners, manage partner relationships from pre-sale to post-sale, meet monthly sales targets, prospect new partner-led opportunities, deliver sales presentations, support partner onboarding and churn protection, and collaborate cross-functionally to ensure partner and customer satisfaction.

Deploy, maintain, and automate application infrastructure on GCP using Kubernetes, Docker, Helm, ArgoCD, and Terraform. Build automation pipelines, support and troubleshoot in-house and third-party apps, document processes, and participate in on-call rotation.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Manage partner communications from quote to order: answer calls/emails, create and submit quotes for Intermedia Cloud Voice, fulfill orders, review orders with channel partners, coordinate VoIP testing and installation, and provide white-glove sales support to channel partners.

Lead customer-facing deployments of AI-powered contact center applications from discovery through go-live and hypercare. Facilitate workshops, design solutions, configure voice and digital AI agents, integrate with CRMs via APIs/webhooks, author test plans and runbooks, support UAT and hypercare, and collaborate with product and engineering to scale Professional Services.

Manage and grow an assigned book of business for Intermedia's hosted communications and cloud solutions. Identify upsell and cross-sell opportunities, prospect new logos, deliver demos and proposals, collaborate with internal teams on migrations and upgrades, and consistently meet or exceed quota.