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Manage engagement and adoption for a portfolio of higher education clients. Build client strategies, host office hours, educate administrators, monitor usage and health metrics, identify expansion opportunities, address disengagement, and provide platform recommendations. Develop trusted client relationships, communicate feedback internally, collaborate with client strategists, and support webinars and educational programs. The role requires approximately 15% travel.

Lead end-to-end SaaS implementations from discovery through go-live, manage multiple client projects, develop project plans, facilitate workshops, guide solution design and data readiness, serve as primary client contact, document requirements and configurations, and collaborate cross-functionally to ensure timely, high-quality onboarding and transition to ongoing support.

The Sales Development Representative will identify potential clients, conduct outreach, qualify leads, schedule demos, and support the sales team, while developing skills in consultative sales.

Own end-to-end contract negotiations and lifecycle for higher-education partners, draft and redline agreements, track renewals and contract data, align terms with billing and revenue recognition, support billing plan setup and collections, maintain templates and playbooks, and identify contract-to-cash process improvements.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

Lead product strategy and roadmap for PeopleGrove's CORE platform. Define and prioritize epics and features, partner with engineering and design from discovery through delivery, build domain expertise in clinical education and accreditation, and support go-to-market readiness with customer success and marketing.

Build and run the Product Operations function: own release process and internal readiness, coordinate cross-functional GTM for releases, maintain Jira hygiene and product operating rhythms, and implement data hygiene and dashboards (Mixpanel) to track product health and delivery.

As a Client Success Manager, you'll drive client retention, engage in implementation and training, and support student outcomes through strategic partnerships.