Top Tech Support Jobs in Denver & Boulder, CO

As a Technical Support Engineer, you will troubleshoot technical issues for customers, collaborate with teams, and improve support processes.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

As an Implementation and Technical Support Specialist, you lead Salesforce implementations, manage data migration, troubleshoot issues, and validate product functionality for clients in a B2B SaaS environment.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Technical Support Engineer II will triage support cases, lead customer discovery conversations, gather technical evidence, and resolve straightforward issues while maintaining ticket hygiene and documentation.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

Provide expert-level Tier 2 technical support for Android-based POS solutions, troubleshoot issues, and collaborate with clients and developers for efficient resolution.

Provide remote technical support for Beckman Coulter microbiology products, troubleshooting hardware, software, reagent and assay issues via phone/email/video, resolving problems or dispatching field resources while maintaining quality and compliance.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video. Troubleshoot hardware, software, reagent/assay and training issues, resolve or dispatch appropriate resources, and maintain quality and compliance in a 24/7 support environment.

Provide phone, email, and video technical support for microbiology diagnostic instruments, diagnosing hardware, reagent, and software issues, resolving problems or dispatching technicians, and maintaining quality and compliance in a 24/7 support environment.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video; troubleshoot hardware, software, assay and training issues; resolve or dispatch appropriate resources; maintain quality and soft skills; work scheduled weekday and recurring weekend shifts.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.

As a Technical Support Specialist at ALLO, you'll assist customers with technical issues related to internet and voice services, providing excellent customer service and collaboration within a team environment.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

Provide high-touch technical support across chat, phone, and portal channels for enterprise clients. Troubleshoot User Access, Connections, Reporting, and Syndication issues, escalate appropriately, create and maintain KCS knowledge articles, use AI and automation to accelerate resolutions, meet KPIs and CSAT targets, train and mentor new hires, and partner with product and engineering to improve workflows and product integrations.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

Provide technical problem resolution and documentation for customer products, escalate appropriately, communicate status to customers and internal teams, participate in 24/7 on-call rotation, help build support processes, and become a product expert through testing to resolve complex issues.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

The role involves resolving customer support tickets, improving AI support tools, and transitioning to a Customer Success Manager position over 12 months.