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Top Tech Support Jobs in Denver & Boulder, CO
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead and scale a 24x7 Technical Support Engineering organization for mid-market and enterprise customers. Own operations, SLAs, escalations, cross-functional collaboration, data-driven KPIs, process optimization, automation, training, and staffing to improve CSAT/NPS and operational efficiency while supporting hardware and cloud-based products.
Top Skills:
ClaudeCloudGeminiGleanGranolaSaaSSalesforceZendesk
Artificial Intelligence • Enterprise Web • Sales • Software
Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.
Top Skills:
AIAPIsCRMGuruIntercomLinearNotionZapier
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.
Top Skills:
APIsCloudIotMobile ApplicationsSaaSSalesforceZendesk
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.
Top Skills:
AnsibleAPIsCorptaxElasticIisMicrosoft IntuneMicrosoft ProductsPowerautomateSailpointSccmSharepointSQL ServerWindows Server
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.
Top Skills:
Datadog IntegrationsLinuxSaaS
Reposted 4 Days AgoSaved
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Artificial Intelligence • Cloud • Security • Software • Cybersecurity
As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.
Top Skills:
Infrastructure And Monitoring SolutionsLinuxSaaSTechnical Support
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.
Top Skills:
DnsDockerHTTPHttpsLinuxMySQLPostgresPythonSQLSshTcp/IpUbuntu
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.
Top Skills:
Ai/Ml InfrastructureClaudeDockerGeminiGptGpu ComputeHubspotKubernetesLinearNotionPythonZendesk
Artificial Intelligence • Enterprise Web • Sales • Software
Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.
Top Skills:
AIAPIsCrmsGuruIntercomLinearNotionZapier
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.
Top Skills:
DatadogLinux
Reposted 10 Days AgoSaved
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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.
Top Skills:
Ai ToolsLookerSQLTableau
Security • Software • Cybersecurity • Automation
Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.
Top Skills:
APIsAuthentication ProtocolsAWSAzureGCPIdentity SystemsIntercomJIRAKnowledge Base SystemsScimSlackSsoZendesk
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HR Tech • Information Technology • Professional Services • Sales • Software
Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.
Top Skills:
CSSEcommerce PlatformsHTMLJavaScriptJquery
Fintech • Financial Services
Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.
Top Skills:
FirebaseJetadminLlmPostgres
Energy • Manufacturing • Solar • Renewable Energy
Provide remote and occasional onsite technical leadership for offshore wind turbine service operations, troubleshooting controllers, HMI and SCADA issues, managing work orders and non-conformities, coordinating offshore execution with vessels, driving continuous improvement, digitalization and data analytics, and supporting readiness of tooling/spares for efficient interventions.
Top Skills:
Data AnalyticsHmiIndustrial NetworkingRemote Operation CenterScadaWind Turbine Controllers
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Energy • Manufacturing • Solar • Renewable Energy
Provide technical support and end-to-end case management for GE Vernova Monitoring & Diagnostics devices. Troubleshoot and reproduce issues, coordinate with product teams, recommend repairs/upgrades, maintain records in CRM/ERP/quality tools, own tier 3–4 escalations, produce customer case summaries and metrics, and support after-hours/on-call customer needs.
Top Skills:
Ge Vernova Monitoring And Diagnostics DevicesSalesforceSAPServicemax
eCommerce • Fintech • Payments • Software • Financial Services
Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.
Top Skills:
Google SuiteMS OfficeOracle SimphonyPos Systems
Information Technology • Consulting
Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.
Top Skills:
BashCRMDb2DicomEmrHisHl7JavaKornshellMerge HealthcareOraclePacsPerlRisSQLVb
Legal Tech • Software
Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.
Top Skills:
RelativityoneSalesforceSQLWindows
HR Tech
Provide email and chat technical support for Employ's ATS products, troubleshoot API and integration issues, record cases in CRM, educate users, follow procedures, and follow up to ensure resolution during Eastern Time business hours.
Top Skills:
APIsCrm SystemsJazzhrJobviteLeverMicrosoft Office SuiteSalesforce
Information Technology
The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.
Top Skills:
Dect SystemsIp NetworkingSip ProvisioningUcaasVoip
Artificial Intelligence • Generative AI
Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.
Top Skills:
BashCiscoCrowdstrikeDhcpDnsFirewallsFortinetHarHttp/1.1Http/2Ids/IpsPacket CapturePalo AltoProxiesPythonSentineloneTcp/IpTcpdumpVpn
Reposted 29 Days AgoSaved
Consumer Web • Real Estate • Sharing Economy • Virtual Reality • Consulting • Manufacturing
Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.
Top Skills:
Active DirectoryDhcpDnsEndpoint Security SolutionsFreshdeskGoogle WorkspaceJira Service ManagementmacOSMicrosoft 365MS OfficeRemote Desktop ToolsServicenowTcp/IpVpnWi-FiWindowsZendesk
Information Technology • Consulting
Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot hardware, OS, network, and medical imaging systems; document issues in CRM; perform remote upgrades and preventive maintenance; drive issue resolution and improve customer satisfaction.
Top Skills:
BashCRMDb2DicomEmrHisHl-7JavaKornOraclePacsPerlRisSQLVb
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