Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Design, implement, and optimize full-stack solutions. Collaborate with cross-functional teams, participate in code reviews, analyze and improve system performance, and stay current with industry technologies.

Supports eDiscovery operations by managing vendor relationships, procurement and RFP processes, pricing analysis, SOWs, invoices, data transfers, and Relativity workspace administration. Tracks storage, vendor performance, matter spend, and SLA compliance while maintaining vendor records and preferred provider documentation. Coordinates security and due diligence reviews, supports legal teams and service providers, and contributes to process improvement. Requires familiarity with eDiscovery workflows, Relativity, cost management, and vendor procurement.

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.

Leads and develops a team of Customer Success Managers serving mid-market customers. Owns customer satisfaction, retention, renewals, forecasting, net revenue retention, upsell and expansion outcomes. Acts as executive sponsor for key accounts, resolves escalations, uses customer data to improve experiences, and collaborates with Training, Implementation, Billing, and Support. The role also involves attending industry conferences and managing customer success across a multi-product portfolio.

Provides technical customer support by responding to inquiries, troubleshooting product functionality, reporting, integrations, and data issues, and writing basic scripts for investigations. Documents solutions, maintains knowledge-base resources, escalates complex cases, supports manual testing, and collaborates with product, engineering, and customer success teams. Tracks recurring issues and recommends process improvements while maintaining clear, empathetic communication and a strong customer focus.

Support execution of large-scale B2B outbound and demand-generation campaigns: build outreach sequences, manage outreach tools, enrich and QA data, maintain outbound infrastructure, coordinate webinar and content syndication operations, research target accounts/ICPs, assist reporting, and apply AI tools to automate workflows.

Lead GTM analytics across performance measurement, channel economics, data governance, forecasting, planning, and executive reporting. Own metric definitions, data standards, analytical priorities, and business requirements while partnering with Marketing, Data Science, Finance, RevOps, and Engineering. Analyze funnel, attribution, CAC, payback, conversion, retention, pipeline, and territory performance, translating findings into investment recommendations and strategic decisions for senior leadership.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Manages strategic customer deployments, enterprise rollouts, and executive engagements while improving Customer Success processes and operations. Leads cross-functional initiatives, automates manual workflows, launches new programs, maintains playbooks, tracks project dependencies, measures outcomes, and communicates status to stakeholders. Partners with Customer Success, Sales, Product, Engineering, Support, Marketing, Finance, Solution Architects, and TAMs to improve customer delivery and organizational scalability.

Own Minoan’s finance operations, including month-end close, GAAP reporting, reconciliations, cash flow, payments, sales tax, expense controls, investor reporting, and outsourced accounting relationships. Build scalable processes and automate finance workflows using tools such as QuickBooks, Sigma, and Snowflake. Partner cross-functionally across Sales, Operations, Marketing, Product, and Brand Partnerships, with increasing responsibility for FP&A and strategic planning as the company grows.

Reviews customer applications, transactions, and monitoring alerts to detect fraud, money laundering, suspicious activity, and other financial crimes. Supports BSA/AML, CIP, CDD, EDD, OFAC, SAR, and elder financial abuse compliance obligations; escalates incidents, applies mitigation strategies, minimizes losses, and helps maintain regulatory reporting timelines. The role requires balancing fraud prevention with customer experience and may involve weekend or unusual-hour work.

Develops sales across rotating territories by calling on accounts, building routes, presenting supplier brands, securing product placements, maintaining inventory, and achieving distribution and volume goals. The role also manages account receivables, handles customer issues, conducts brand training, supports merchandising activities, and maintains compliance and account purchase records.