Manage, maintain, monitor, and optimize on-premises and cloud IT systems, servers, applications, and configurations. Responsibilities include troubleshooting tickets, implementing patches and updates, managing access and permissions, supporting hardware and software, ensuring system availability and security, coordinating vendors, documenting configurations, and leading project tasks. The role requires Microsoft 365 and Entra ID administration, flexible scheduling, and occasional overnight travel.

Processes and balances daily cash transactions, provides courteous customer service, identifies sales and referral opportunities, answers basic account-management inquiries, and supports branch walk-ins. Maintains knowledge of products, policies, procedures, internal controls, and fraud-prevention protocols. Cross-trains to provide one-stop service, escalates complex requests, communicates customer feedback, attends required training, and handles sensitive information confidentially and accurately.

Provides personalized branch banking support, including opening and servicing accounts, processing transactions, handling cash, resolving account discrepancies, and assisting with digital and mobile banking tools. Educates customers about products and services, identifies needs for referrals, maintains confidentiality and regulatory compliance, supports fraud prevention, and contributes to branch coverage and customer experience.