Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.

Own and execute the data product roadmap for FastSpring sellers, including analytics, data warehouse initiatives, and actionable insights. Partner with data engineering and agile teams to define, prioritize, deliver, and measure product features. Conduct customer and market research, validate opportunities, develop business cases, synthesize feedback, and drive stakeholder alignment, adoption, and measurable business outcomes.