Provide front-line and advanced support for a cloud-hosted loan management platform: triage and resolve incidents across the stack, troubleshoot .NET/C# apps and SQL Server data issues, diagnose browser-related problems, use Azure and Azure DevOps for monitoring and tracking, escalate complex issues to engineering, validate fixes, assist with releases, and maintain support documentation and runbooks while managing multiple cases and communicating with users.

The Strategic Partnerships Manager will acquire new partners, manage partnerships, and drive business initiatives, emphasizing relationship building and financial literacy.