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Leads Modern Health’s strategic, enterprise, and global client management organization, overseeing 5–8 client managers and major accounts. Builds executive client relationships, drives retention, adoption, renewals, and expansion, and leads value management initiatives. Partners with Sales, Marketing, Pricing, and other teams; manages escalations and complex negotiations; develops scalable operating models; and guides global client strategy. Requires extensive enterprise account leadership, financial acumen, Fortune 500 experience, and healthcare or benefits expertise preferred.

Own the revenue operations systems roadmap, GTM tooling architecture, reporting, dashboards, data quality, and analytics infrastructure. Lead cross-functional migrations, integrations, automation initiatives, and adoption programs across Sales, Customer Success, Finance, and Product. Serve as the technical owner for Gainsight and Salesforce, translating complex data and system behavior into executive-ready recommendations. Establish reliability standards, improve operational effectiveness, mentor team members, and drive durable solutions that improve retention, cycle times, data integrity, and capacity.

Lead full-stack growth engineering across eligibility, identity, access, client configuration, and reporting systems. Build Python-based GraphQL and REST APIs, React and React Native experiences, scalable database systems, and secure HIPAA- and GDPR-compliant solutions. Own ambiguous cross-domain technical projects, write RFCs, coordinate roadmap delivery, mentor engineers, contribute to engineering strategy, and participate in on-call operations and remediation.

The Client Success Team at Modern Health supports employer relationships to drive product adoption and engagement, focusing on client retention and growth through strategic consultation.

This role invites creative individuals to submit their resumes for potential sales job openings at Modern Health's Sales team.

As a Senior Client Manager, you will manage employer relationships, drive product adoption, and ensure client retention for Modern Health's mental health platform. You will collaborate with HR leaders and use data insights to improve service delivery.

Manage cross-functional business and partnership programs end-to-end: coordinate launches and implementations, serve as operational partner contact, build program plans and playbooks, track metrics and risks, support business reviews, and drive process improvements to scale partner operations.

Program-manage cross-functional product and technical initiatives from scoping through launch and post-launch; build and maintain project plans, track dependencies and risks, translate stakeholder requests into clear requirements, run product & tech operating rhythms, manage tooling and dashboards, enable data-informed decisions, and improve alignment and communication between Product & Tech and cross-functional teams.