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The Senior Customer Solutions Engineer supports SMB customers by providing technical expertise and solutions, managing projects, and enhancing customer satisfaction with the Plume platform.

In this role, you'll develop solutions for large scale CSP systems, engage with customers, and solve complex engineering problems using advanced technologies while participating in the complete software development lifecycle.

This role involves providing technical support to SMB customers, solving complex problems, managing projects, and collaborating with various teams to enhance the Plume platform.

Provide technical support for SMB customers, solve complex problems, manage projects, and coordinate with cross-functional teams to ensure customer satisfaction with Plume's services.

The Sr. Customer Success Manager will manage post-sale relationships with SMB clients, drive product adoption, and foster long-term partnerships, ensuring customer satisfaction and business outcomes.