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The Super Intelligence Support Account Lead ensures world-class support for strategic customer accounts, driving resolution for issues, conducting operational reviews, and mentoring support engineers. This role requires expertise in HPC environments and strong relationship management skills.

The Support Manager leads a team ensuring customer satisfaction through technical issue resolution, support strategy optimization, and staff training while managing a 24/7 support schedule.

The Knowledge Management & Process Strategy Lead will create and maintain documentation and processes for operations teams, collaborating cross-functionally, ensuring clarity and usability of operational knowledge, and driving audits for documentation integrity.

As a Super Intelligence HPC Support Engineer, you'll manage incidents for hyperscale GPU clusters, ensuring reliability and performance, and collaborating with engineering teams.

Lead and mentor a team of HPC support engineers, manage customer escalations, ensure operational excellence, and advocate for customer needs while collaborating across departments.

The Support Enablement Manager will design training programs, support engineer development, create career frameworks, and ensure high standards in customer support delivery.

The HPC Support Engineer will provide customer support, troubleshoot complex issues, improve documentation, and collaborate on product development and support tooling while being on-call for incidents.

Lead a team of HPC Support Engineers, overseeing technical support for GPU clusters, managing customer escalations, and driving support excellence. Collaborate with other teams to improve product support and ensure high-quality service for enterprise clients.

The Head of Support will lead and scale the global customer support organization, driving SuperIntelligence Support, managing incidents, and tracking key metrics to ensure operational excellence.