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The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own the quote-to-booking process across direct, channel, reseller, and cloud marketplace transactions. Review orders, enforce deal compliance, manage private offers, reconcile bookings and partner payouts, support financial close, maintain controls and reporting, and resolve booking issues across Sales, Partnerships, Billing, Accounting, and Legal. Lead AI-enabled automation to improve order accuracy, reconciliation, and cycle time.

Owns month-, quarter-, and year-end close activities, including journal entries, account reconciliations, multi-currency accounting, consolidation, and financial statement support. Manages cash positioning, bank activity, payment runs, intercompany funding, and investment reconciliations. Supports audits, tax provision work, compliance, internal controls, SOX readiness, and process automation across global entities.

Lead FP&A activities for a growing SaaS company, including annual budgeting, quarterly forecasting, financial modeling, headcount planning, performance reporting, investment and ROI analysis, and executive and board reporting. Partner with cross-functional leaders to optimize resource allocation, improve financial systems and data integrity, and translate business plans into actionable financial insights.

Partner with account executives to qualify opportunities, deliver tailored demos and architecture deep-dives, lead POC engagements, advise on distributed databases and cloud-native design, create technical collateral, provide customer feedback to product teams, and represent Yugabyte at events.