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Leads Komodo Health’s customer support organization, managing support professionals and improving issue resolution, triage, escalation, and containment. Partners with analytics, engineering, and product teams to resolve recurring technical, product, and healthcare data issues. Establishes KPIs, coaches globally distributed teams, manages offshore resources, and deploys AI-enabled intake and support workflows while shaping global support strategy.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Own revenue operations for a core sales segment, including forecasting, pipeline reviews, QBRs, annual planning, capacity modeling, territory design, and quota setting. Partner with sales, finance, enablement, and other cross-functional teams to improve processes and adoption. Use AI tools and RevOps platforms to automate reporting, identify pipeline and forecast anomalies, address process gaps, and provide strategic recommendations to sales leadership.

Leads revenue systems and operations initiatives across sales and RevOps, mapping commercial processes and converting requirements into AI-powered prototypes and scalable production solutions. Owns and improves the GTM technology stack, including automation and data management, while partnering with developers and senior stakeholders. Applies AI to automate work, improve productivity, and measure business impact across lead management, forecasting, CPQ, and order fulfillment.

Own strategy and execution for core data products, partnering with engineering, product leadership, and commercial teams. Lead customer discovery, define use cases and requirements, establish evaluation criteria, manage sprints, prioritize evidence-based backlogs, and deliver product improvements. The role requires deep technical fluency in SQL, data models, pipelines, and statistical analysis, along with US healthcare data knowledge and effective use of AI tools.

Lead end-to-end healthcare analytics projects, managing scope, planning, execution, client relationships, cross-functional collaboration, risks, and delivery. Provide thought leadership in healthcare analytics and identify business opportunities within client accounts. Required capabilities include quantitative analysis, project management, communication, presentation, SQL/Python/R proficiency, and strategic use of AI tools. Preferred experience includes consulting, cloud analytics platforms, healthcare data regulations, predictive modeling, machine learning, and data visualization.

Serve as the primary technical lead bridging Komodo's AI and data platform with customer needs: lead requirements gathering, hands-on data deliveries, integrate AI tooling (Marmot), coordinate cross-functional teams, document roadmaps, and drive scalable automation to ensure timely, high-quality product delivery and ongoing customer success.

The Account Executive will lead partnerships in the Financial Services sector, drive sales targets, and provide tailored solutions using Komodo's Healthcare Map to help investors make informed decisions in healthcare investments.

Sell Komodo Health's Healthcare Map and technology solutions to payer, provider, and health tech partners. Own new business and expansion targets, build senior client relationships, design solutions with cross-functional teams, and drive adoption and ROI while maintaining accurate Salesforce pipeline and sales deliverables.

Design, build, and operate scalable AWS-based platform infrastructure for data processing. Improve pipeline automation, monitoring, security, and reliability. Lead CI/CD, IaC (Terraform/Scalr), network design, and incident response; collaborate with cross-functional teams and participate in on-call rotation. Integrate AI tools to streamline development and troubleshooting.