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Manage post-sales relationships for Verily Viewpoint Site CTMS customers. Lead onboarding, implementation, training, adoption, account planning, renewals, contract discussions, retention, and expansion. Monitor customer health metrics, maintain CRM records, forecast renewals, and advocate for customer needs across Sales, Product, Engineering, Support, and Learning teams. Build trusted relationships with executive sponsors, operational leaders, and end users while driving revenue retention and growth.

Owns enterprise account relationships and sales processes for Verily’s life sciences and medtech clients. Responsibilities include developing customer relationships, identifying opportunities, presenting value propositions, negotiating contracts, collaborating with technical sales and delivery teams, gathering market feedback, and driving bookings and revenue growth.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Drive new business growth for Verily’s precision health platform by prospecting, managing sales pipelines, navigating complex healthcare buying committees, presenting solutions, negotiating terms, and closing deals. The Account Executive owns relationships with small and medium pharmaceutical, biotech, medtech, and disease organization clients, collaborating with technical sales, implementation, marketing, and delivery teams to generate bookings and revenue.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.