Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and service requests, routes complex issues, and maintains service-level and quality standards. Works collaboratively with experienced team members while learning company processes, device functionality, and support procedures.

Builds and grows referral relationships with case managers, program managers, agencies, clients, and accounts. Supports territory growth through phone and email outreach, confirms client information, documents interactions in CRM, responds to inquiries, resolves issues, and escalates complaints. Maintains sensitive information, achieves productivity and quality goals, and supports sales projects. Occasional business travel may be required.

Leads complex, enterprise-wide transformation programs with multiple cross-functional workstreams. Manages timelines, budgets, risks, dependencies, resources, vendors, governance, and executive communications. Coordinates business, technology, operational, and organizational initiatives while driving accountability and measurable outcomes. Develops integrated program plans, dashboards, mitigation strategies, and status reports, serving as an escalation point for issues and supporting strategic decision-making.

Owns the technical health, enhancement, and production support of Amazon Connect contact-center capabilities and an intelligent virtual assistant. Designs contact flows, routing, integrations, and conversational experiences; develops serverless AWS integrations; troubleshoots incidents; improves observability, security, release practices, and documentation; and partners with business, operations, product, security, and vendor teams to deliver reliable customer-facing services.

Defines enterprise AWS cloud architecture and standards; designs secure, scalable, compliant multi-account platforms and landing zones. Builds production Infrastructure as Code using Pulumi and AWS CDK, prototypes infrastructure, reviews engineering delivery, and creates handoff documentation. Provides technical leadership, mentors architects, supports cloud strategy, evaluates AWS services, and embeds cost optimization, governance, security, and compliance practices into platform design.

Supports the Legal Department by drafting, reviewing, revising, and coordinating commercial contracts and related legal documents. Performs first-level contract review, identifies non-standard provisions, researches contractual and regulatory issues, prepares redlines and summaries, and coordinates with attorneys and business stakeholders. Maintains contract records, workflows, renewals, templates, and clause libraries in contract management systems while responding to internal process questions and supporting efficiency initiatives.

Provides administrative support to multiple managers, including calendar and meeting coordination, travel arrangements, expense reporting, presentation preparation, recordkeeping, correspondence, phone and visitor reception, budget reporting, office supply procurement, and special projects. The role requires strong organization, communication, confidentiality, attention to detail, judgment, and proficiency with Microsoft Office. It is fully onsite five days per week in the Denver Tech Center.