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Escalations Support Specialist

Reposted 7 Days AgoSaved
Remote
USA
52K-54K Annually
Junior
52K-54K Annually
Junior
Fintech • Financial Services
As an Escalations Support Specialist, you'll manage escalated customer cases, improve customer journeys, and collaborate across teams to enhance the customer experience at Novo.
Top Skills: Crm SystemsTicketing PlatformsWeb-Based ApplicationsZendesk
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Workforce Management Analyst (Contractor)

18 Days AgoSaved
Remote
USA
Junior
Junior
Fintech • Financial Services
The Workforce Management Analyst will optimize staffing in customer operations, conduct performance analysis, and assist with WFM tool selection and implementation.
Top Skills: ConfluenceGoogle SheetsMetabaseExcelSlackSQLZendesk
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