Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

As a Senior Data Engineer, you'll design data architecture, manage data pipelines, develop secure production code, and collaborate with cross-functional teams to innovate healthcare technology solutions.

Own cloud security engineering for an AWS-hosted SaaS platform processing sensitive healthcare data. Responsibilities include security monitoring, incident response, vulnerability management, IAM, infrastructure hardening, secure CI/CD integration, compliance support, data protection, audit evidence, and threat detection. The role partners with SRE and Software Engineering to embed security into architecture and development practices, while participating in security on-call rotations and occasional travel.