Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

The Principal Engineer will lead technical direction across multiple teams, design architecture for financial systems, mentor engineers, and drive multi-year transformations in the Money Group.

Support and advise Channel Partners (accountants/bookkeepers) via high-volume outbound calls and emails to drive GustoPro adoption and sales. Educate partners on features, guide onboarding, maintain accurate Salesforce records, promote new integrations, and provide implementation support. Focus is advisory selling, retention, and driving partner usage to achieve client and firm outcomes.

Own and scale Gusto's VC and PE partnership strategy, building programmatic, high-leverage ecosystem motions. Lead partner portfolio decisions, design repeatable programs with Marketing/Events/Sales, track ARR and pipeline impact, and represent Gusto externally to drive founder and investor engagement.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

Own and improve Gusto's AI-first service intelligence layer across voice, chat, and email. Define intent understanding, escalation/handoff, context ingestion, and knowledge retrieval. Build models, evals, and monitoring; iterate rapidly; dismantle legacy workflows; collaborate with GTM, Sales, and Service; and track metrics (solve rate, satisfaction, escalation accuracy, handle time, customer effort) to drive seamless customer resolutions and operational efficiency.

As a Staff Software Engineer, you'll design, build, and test Gusto's core platform services, mentor engineers, and collaborate with various teams to solve complex engineering problems.

Guide employers through end-to-end 401(k) automation onboarding, including eligibility checks, plan-detail collection, provider coordination, plan configuration and testing in Pay(k)onnect, and go-live verification. Maintain proactive customer communication, resolve issues, manage deadlines, improve processes, and provide resources that enhance the onboarding experience. The role requires account management, compliance awareness, data accuracy, KPI performance, adaptability, and effective collaboration with customers and 401(k) partners.

Own Tier 2 support and B2B customer relationships for retirement plan sponsors. Resolve complex inquiries, drive retention, educate customers, analyze client data, troubleshoot technical issues, and advocate for product and process improvements. Collaborate with Sales, Product, Engineering, and Operations while maintaining accurate records and delivering thoughtful, efficient customer experiences using support platforms and AI tools.

Provide phone and email support to B2B retirement plan sponsors and employers. Manage inbound queues, resolve and escalate complex issues, maintain service benchmarks, and collaborate with Product, Engineering, and Sales. Identify customer trends, communicate actionable feedback, handle sensitive information, and use support platforms and AI tools to improve customer outcomes and internal processes.

Provides Tier 2 phone and email support for complex 401(k) and IRA participant inquiries. Manages escalated cases, prioritizes support queues, protects sensitive information, and collaborates with Sales, Engineering, Operations, and Legal. Identifies customer trends and recommends product and process improvements while maintaining quality, response-time, and resolution benchmarks.