Provides phone, email, chat, and text support to dealers and consumers, resolving inquiries promptly and professionally. Responsibilities include learning Cars.com products, meeting service-level goals, documenting interactions in Salesforce.com, escalating complex issues, and supporting customers and internal teams. The role requires strong communication, organization, problem-solving, empathy, adaptability, and flexibility for weekend or evening shifts.

Leads product strategy, roadmap, and development for Cars.com and Dealer Inspire media platforms. Owns on-site advertising, audience-based media activation, ad technology, data infrastructure, measurement, attribution, privacy compliance, and commercial outcomes. Manages and develops product managers while partnering with engineering, UX, data, sales, marketing, and media teams to deliver scalable advertising products and improve customer value.

Leads Cars.com’s organic acquisition strategy across technical SEO, content SEO, AEO, and LLM optimization. Owns organic growth analytics, experimentation, tooling, and vendor decisions while partnering with Product, Engineering, UX, Editorial, Analytics, and Paid Media. Manages two direct reports, drives traffic and lead growth, advises additional company sites, develops SEO thought leadership, and guides the organization’s transition toward AI- and generative-search discovery.