The Customer Support Associate resolves customer order issues, manages escalations, collaborates with the team, and ensures timely communication and documentation of processes.

The Production Specialist manages the production process for client projects, ensuring timely communication with vendors and teams while maintaining project schedules and budgets.

Drive new client acquisition and expansion by building relationships, prospecting, conducting demos and negotiations, managing complex RFPs, maintaining a strong pipeline, and collaborating with product and marketing to communicate value of software-enabled gifting solutions and inform product improvements.