Prospect into target accounts, respond to inbound leads, qualify opportunities, conduct high-volume outreach, overcome objections, and schedule meetings for Account Executives. Maintain accurate CRM records, use sales engagement platforms, meet lead and activity SLAs, collaborate with marketing and customer success, and identify improvements through performance reviews.

Retain customers considering cancellation or downgrade through consultative conversations, objection handling, personalized recommendations, and targeted save offers. Resolve underlying issues with cross-functional teams, document cancellation reasons, monitor retention metrics, and support process improvements. The role requires strong communication, negotiation, analytical judgment, product knowledge, and experience meeting retention or quota-based goals.

Manage the full sales cycle for Constant Contact’s Indirect Partner Program, from prospecting and discovery through demonstrations, negotiation, and close. Build and manage inbound and self-sourced pipelines, develop account strategies, maintain accurate forecasts, and cultivate customer and partner relationships. The role requires consultative selling, quota achievement, CRM discipline, and collaboration with Marketing, Sales, and Customer Success to drive acquisition, adoption, and long-term growth.