Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

The Manager, GTM Systems oversees the architecture, governance, and efficiency of go-to-market systems, focusing on CRM, CPQ, integrations, and data quality. This role involves cross-functional collaboration to support scalable revenue operations and optimize business processes.

Lead revenue forecasting, planning, and executive reporting across new, renewal, and expansion revenue. Manage and grow a revenue insights team while owning pre-sales analytics, forecast methodology, capacity and quota planning, and performance narratives. Build pipeline and forecast reporting, track conversion/velocity metrics, surface risks early, and apply AI to improve forecasting, anomaly detection, and automated insights.