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Lead technical strategy and architecture of AI-driven solutions for customer experience, focusing on business outcomes and cross-functional collaboration.

Responsible for leading Zendesk's global certification programs, managing LMS infrastructure, and optimizing certification lifecycle operations to enhance learner experiences and drive measurable improvements.

As a Premier Support Engineer, you will provide top-tier technical support to Zendesk's Premier customers, managing issues, guiding customers, and coordinating with internal teams effectively.

The role involves leading a team of Sales Engineers, partnering with Sales to develop strategies, creating customer-specific solutions, and collaborating with various functions.