Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Drive enterprise revenue by acquiring new customers, expanding existing accounts, managing strategic relationships, and closing complex SaaS deals. Build territory and account plans, maintain qualified pipelines and accurate forecasts, engage VP and C-level decision-makers, lead proof-of-concept sales cycles, negotiate contracts, and collaborate with internal teams. Use AI-driven insights and sales tools to improve prospecting, retention, expansion, and quota attainment.

Creates and closes net-new enterprise business through prospecting, consultative discovery, value-based selling, executive engagement, negotiation, and contract close. Builds qualified pipeline, manages forecasts and CRM discipline, develops ROI cases, coordinates cross-functional teams, and ensures clean post-sale handoffs. The role requires complex B2B SaaS sales expertise and credible discussions of AI, automation, customer experience, service operations, security, governance, and implementation readiness.

Lead technical discovery and presales engagements for Zendesk’s AI-powered CX and employee service platform. Design scalable solutions, demos, pilots, and proofs of value; integrate APIs, middleware, telephony, and cloud platforms; and translate AI capabilities into measurable business outcomes. Collaborate with Sales, Product, Engineering, and Customer Success to drive technical strategy, customer adoption, ROI measurement, and product innovation.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives, Product, Professional Services, Sales, Success, and partners to design solutions, coordinate delivery, resolve escalations, and drive measurable adoption, retention, and revenue outcomes. Advise on responsible AI, data governance, compliance, and operational excellence while using analytics to identify risks and optimize customer success.

Leads Zendesk’s global AI Services Consulting organization, establishing strategy, operating models, service portfolios, governance, delivery standards, capacity planning, and commercial performance mechanisms. Builds leadership capability and scalable consulting operations while partnering with Sales, Customer Success, Product, Engineering, Finance, and executive customers. Drives measurable AI adoption, customer value, retention, expansion, delivery quality, and margin through repeatable enterprise services and cross-functional alignment.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Advise executives on AI strategy, coordinate Product, Services, Sales, Success, and partners, and lead solution design, implementation support, and risk escalation. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Develop success plans, promote responsible AI and compliance, and translate Zendesk AI capabilities into sustainable business value.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.