Lead and oversee branch administrative operations, supervise and evaluate staff, manage office performance, stakeholder and vendor relationships, and support strategic planning, business development, and fiscal operations. Participate in departmental committees and perform other assigned duties.

Provide confidential administrative support to the General Manager, Board, and departments. Manage Associa and Access systems, vendor setup, homeowner accounts, and VMS invoice coding. Prepare meeting materials, attend meetings, take minutes, maintain reports (delinquency, work orders, violations), respond to resident inquiries within 24 hours, coordinate maintenance/service appointments, manage office supplies, and assist with homeowner onboarding and community calendars.

Support community amenity operations by monitoring janitorial/maintenance, handling Depot reservations and rentals, coordinating vendors and vendors' performance, processing payments/reports, managing supplies/fobs/calendars, responding to resident requests via TownSq, assisting events and social committee, and maintaining logs, reports, and facility cleanliness and safety.