The Customer Success Manager enhances customer experience through support, strategic guidance, and relationship building to drive product adoption and success.

Drive revenue growth by owning strategic accounts, developing market and go-to-market strategies, managing partner integrations, and nurturing customer relationships to identify upsell and cross-sell opportunities.

Own commercial outcomes for a portfolio of enterprise customers, driving retention, renewals, and expansion. Build account plans, identify upsell/cross-sell opportunities (especially AI-driven), forecast pipeline, and lead executive engagement and business reviews. Partner with Customer Success, Solutions Engineering, Product, and legal/procurement to ensure adoption, value realization, and successful delivery. Travel as needed (~30%) and influence product roadmap through customer advocacy.